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Thomas C.

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Experience: Travel

Member since April 2019

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1 Review by Thomas

Been using Orbitz for years. booked a flight from Tulsa to Orlando. System auto populated JAcksonville to Orlando. One leg was with Spirit Airlines. Spirit's policy is no cancellation refund.

I immediately saw the error right after booking and tried for over 3 hours to get it corrected.

Orbitz isn't allowed by Spirit to cancel. Couldn't get through to Spirit, Orbitz offered to call, but all Spirit would do is issue a voucher good for 60 days, less a $40 change fee. I have no reason to ever fly Spirit, so the voucher is useless. Cost of this error that Orbitz refuses to take responsibility for if $594

To their credit, Orbitz suggested I call a Corporate Rep tomorrow morning. We'll see what they do if anything.

This is my last time booking with Orbitz. Also, stay away from Spirit Airlines!

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