Tara o.

I have been using UROtuning for the past half year. I have ordered numerous parts for my two Audi projects. Overall the experience has been good. The shipping is usually fast. Free shipping for orders over $49. I had a situation where part of an order was not received. It was a camshaft adjuster that did not ship. This was disappointing because it was part of a set and the set was priced very reasonably. I decided I didn't need the part at the time, so I cancelled that and they refunded my card. Sometimes you can find good deals on the site, but otherwise some items can be rather pricey. I will continue shopping with them and will recommend.

I have been doing business with ECS tuning for several years. I first ordered parts about 8 years ago for my VW passat. I recently started ordering again with them about 6 months ago, because I acquired an Audi project car. They carry an extensive line of products for European vehicles. I have made several orders over the past half year and most have gone without issue. There was one situation where a small item did not ship. I contacted their customer service through chat and they corrected the issue and sent the item out right away. Chat customer service is generally prompt. They will provide guidance, as needed, with part select/fitment verification. Shipping is free over $49. I usually receive my parts withing about three business days. Most items ship the next day, if in stock. I recommend ECS if you have a European vehicle.

Initially I had ordered a few one-off parts. I ordered a remanufactured alternator. The alternator arrived fine. I even sent the core back without problems. The thing I didn't like about this was that I was responsible for paying shipping. Since I had a decent experience with these parts, I decided to order a full set of brake pads and rotors for one of my project cars. The price was reasonable, so that looked attractive to me. I placed the order. The packaged arrived in a reasonable time. I opened the package, and immediately I noticed one of the rotor boxes was different. It was busted open, not sealed. The rotor was not wrapped and it was clearly different than the others. Also, I'd like to note that one of the boxes of pads was torn and not sealed either. I contacted customer service via chat to request the correct part sent. I was told I need to send the WHOLE set back. I said I didn't want to deal with that, since the two boxes are very heavy etc. I stated I would like the correct rotor sent and I can send back the incorrect part. I was told that's not their policy. I requested to speak to a supervisor. After a few minutes, I supervisor came online. I explained the whole situation again. He reiterated that that's not normally their policy. I kept pushing then he said he could contact "the warehouse" to ask if it's possible to ship one rotor. This would take 24-48 hours to get a reply. I was frustrated with this so decided to send the set back (and shop elsewhere). I asked the supervisor if Parts Geek would be sending a shipping label and paying for shipping. He said yes. Later in the day, I received the RMA approval e-mail, but NO packing slip. I went ahead and sent it back at my expense just to get these parts out of my life. I sent the receipts from UPS to Parts Geek asking for reimbursement. They said, they don't reimburse shipping and it's my responsibility. I replied stating that is BS because it is not my fault it is PARTS GEEK's FAULT for sending the WRONG part and requiring me to return a whole set. I made certain threats and asked this issue be escalated to their management team because I'm 100% prepared to 1. Make BBB complaint, 2. Out them on all social media, and 3. Take further legal action in small claims court. After a day or two, I get a reply back stating that my shipping charges (over $100) will be refunded to the card. At the time of writing, the shipped parts are out for delivery to them, so I will see if I get my refund for the parts.

Save yourself the trouble and drama and shop elsewhere. It may be a bit more expensive, but in the end you will be doing yourself a favor. If you happen to receive your parts intact or at all, you are lucky. NOT RECOMMENDED

I ordered a replacement turbocharger for one of my project cars, which I document the progress on my YouTube channel. After doing a search, I found the Buyautoparts website and saw they had a turbo to fit my car. The price was good, in my opinion, as were the reviews. I decided to take a chance. I placed the order over the weekend. On Monday, I received an e-mail for their customer service asking to please call to verify the transaction. I called and the representative just wanted to call to confirm that I actually placed the order. It is good they are trying to prevent fraud. The order was confirmed via e-mail a while later. I selected FREE ground shipping when I ordered. I received the turbo a few days later, on Thursday. The box arrived sealed and intact except for one little tear on the side, probably due to shifting in transit. I had absolutely no problem with the ordering and shipping process. I cannot speak to the functionality of the turbo yet because I have yet to install it. I will update as appropriate.
My Video Review: https://youtu.be/fRRC8OjDw7s