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I ordered a 7 day trial but was billed for a recurring auto payment. When I tried to contact Betterme, no one was available to take my call. Thank goodness for PayPal! I've filed a complaint with them.
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Hey Susan,
Thank you so much for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
Inspire Uplift
I ordered a Moroccan style rug which was pictured with nice soft colors. What came was a poorly made carpet in gaudy colors. The rug cost $50 but it cost $26 to return it! Even though the quality was unacceptable, Overstock wouldn't accommodate a return with a more reasonable price. I've ordered from them before and received barely acceptable quality of merchandise so I'm done with overstock.com.
Once Zulily gets your money, you've kissed it good-by even if you've returned the product you bought. I just returned 4 t-shirts, a $11 and change each. I received $8 and change "credit" to my account. "Restocking" took a whopping 75%. I insisted that they return my money to my credit card so they told me, as a one time favor, they would return the $8 to my account. It takes many weeks for them to fill orders and usually the merchandise is flimsy and cheap when you receive it. I do not recommend Zulily or their business practices.
Susan A.'s review of Zulily earned 6 Very Helpful votes
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Hello, Susan!
Thank you for making us aware of this situation. We’re sorry to hear about your experience.
Usually, the paid subscription starts right after the trial period unless it is manually canceled. Since your trial has not been canceled, you were charged for the renewal.
In order to avoid such kind of misunderstanding, we make sure to highlight all pricing details before payment is made. And every customer should receive an email confirmation with the information about upcoming renewal and an option to cancel the subscription by contacting our support team.
Please contact us at trust@betterme.world. We will be glad to assist you with your request and make up for any inconvenience caused.
Kind regards, Team BetterMe