Okay so I had a user account for close to 3 years. One fine day one customer places a dispute against us saying we didn't work as she desired. We showed all proof. At the most Elance could have refunded the money.
No what they did was terrible and hard to believe.
They asked us to complete the pending stuff (which we said was extra and not in job scope). They said some bonus was paid to us (for different stuff and not this) and hence you have to complete the job now and they also suspended us from accepting any further jobs.
Fine working hard within 3 days we did complete what was pending. Client happy. She went away with her project. Now here comes the trouble. We now asked them to restore our account. They simply refused and said our behaviour had problems and this is not the way to treat a customer.
We simply don't understand having worked 3 years with more than 200,000 USD business and over 300 positive reviews and only 1-2 negative reviews how come we had behaviour problems all of a sudden. And also why not have the dispute process properly complete and why intervene in between and suspend our account.
I thought dispute process was real and Elance is only a third party. But now you sound more of a biased business.
Alright so our profile now closed our regular customers we shifted to a newly formed Elance account.
We initially just accepted only their work. But as work kept on flowing in and reviews and earnings increased we got more new clients and then again we started bidding. Our profile became again as awesome as the previous one in 2 years and we were starting to think we can rely on Elance now.
Sorry here comes the bummer! We did 1 job 3 months back for which the client chargeback and Elance sent us message that we have to refund back $1500.
But hey Elance.com has Escrow system and you are supposed to protect us from all this. But they simply put the charge on us and said this job doesn't qualify for Escrow protection. In normal circumstances any freelance is protected for upto $2500.
But what is normal? Working for 1 month, getting paid and reviewed and then Elance won't protect is it normal?
Again account gets closed!
Long story Short: Avoid them if you can and have other options. Never ever rely your business on Elance.com
This is a real story. Our account ids were: shrikrishnatech and skiltd
Our website is shrikrishnatechnologies.com