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My wife and I have no idea how we subscribed to this, and now have been charged for their basic plan for quite sometime. The say its free, then in the very fine print, it will auto subscribe unless you unsubscribe from their service. Here is their catch, there is no way to do this on the website. Your trapped. The only way out is if they respond to your emails, which they have an aversion to answering. We contacted them twice, and the first time they wanted proof of auto charges in bank accounts. Then when we sent email with all the proof, we got crickets. No answers, no appologies, no refund no nothing. We have to cancel our credit card to get out of this mess.
Products used:
None, I have now idea how we signed up.
Read all other reviews. There is a reason this company and it's affiliates have terrible reviews. Got bad customer service as they hide behind all there policies and red tape and have no consideration of customer satisfaction. Take your money and run is there policy.
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Hello,
We apologize for any confusion and inconvenience. It's important to note that our services offer free access to download a plain text version. However, certain premium features require a subscription. We would like to take this opportunity to clarify any doubts.
We do not provide a one-time payment option. Our 14-day trial automatically renews to our monthly access until you decide it meets your expectations and choose to cancel your subscription. To avoid any misunderstandings, this information is provided before, during, and after the subscription purchase. We also include this information in the welcome email sent during the purchase.
We would be happy to assist with your refund request. Please be on the lookout for a message from us asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Thank you for your time!