Kimberly F.’s Reviews of Resume Now & more

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Career Advice

“Do NOT use this site. They sign you up for subscription without your knowledge!”

3/2/24

Used Resume Now to make a resume and paid a one time fee. I did not know that they automatically sign you up for a subscription costing $23.85 ever 4 weeks. By the time I got my credit card statement, I had been charged 2 times, and I was charged a 3rd time 3 days before I called to cancel. They would only refund half of the 3rd charge and told me that people are calling all the time with this same complaint! Do NOT use this site! A complete rip-off!

Date of experience: February 21,2024

Tip for consumers:
Resume now should have something that warns users that they will be signed up for a subscription for which they will have to pay.

Products used:
Made a resume and cover letter

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Thank you

Paola V. – Resume Now Rep 2/27/24

Hello,

We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.

Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. We do not have a one-time payment. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.

We're eager to assist you with your refund and cancelation request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.

Thank you for your understanding and your valuable time.

Warm regards,
Customer Service Team