Peggy M.’s Reviews of Resume Now & more

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Career Advice

3/3/24

I signed up with them back in October 2023. I canceled it in November 2023. They have charged me every month since. I have contacted them several times, but they will not refund my money, even though I have an email from them that proves I canceled it back in November. Beware of this company.

Tip for consumers:
Even though the email states I won't be charged, they are still taking money out of my account. I have notified my bank to stop payments to them, but I would like to get a full refund for the months after I canceled my account.

Products used:
I created a resume during the first month I was with them.

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Thank you

Paola V. – Resume Now Rep 2/27/24

Hello,

We understand the frustration that can arise when the cancellation process doesn't meet your expectations, and we sincerely apologize for any inconvenience this may have caused you. Our goal is to provide a seamless experience for our customers, and we're continuously working to improve our cancellation procedures.

We want to reassure you that we offer multiple convenient channels for cancellation, including chat, email, phone, and through our subscription page.

As a gesture of goodwill, we have processed a refund for you. Your satisfaction is of the utmost importance to us, and we appreciate your feedback as it helps us to identify areas for improvement. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.

Thank you for your understanding and patience.