I love wizard101 (I'm 21 now and have been playing it ever since i was about 13, I've spent soo much $ on there in the past, i can't even count it.). The only thing is contacting customer service can be a bit of a pain. Last year or so I was banned for a couple of years do to a pay-by-mobile issue i was using when i would order crowns though my phone. At first I had to pay like $30 back to the company... but as the months went on the price went up for some reason. And kept going up and up and up until i was at $50 I had to pay back. Which at the time was a bit annoying. Finally I paid them back last year after a few years of being banned... I contacted customer service via email and kept getting an auto response saying since i have payed. I am unabnned. But when i would log in it would still tell me I was banned. So i replyed again and they said i would have to pay AGAIN... and we kept going back and fourth, they would always tell me the same thing "Your account is unlocked. You have to pay, your account is unlocked, you have to pay and so on so on. What i did not know was (until i asked about it in the w101 forums) is that you HAVE to keep replaying back to the same email, eventually the email will become top priority and an ACTUAL person will reply... Eventually my email did get though to a live person and they finally unbanned me, and for my troubles they gave me a week of free membership. Which was fine for me. I'm still loyal to wizard101. It will continue to be a great go to game. But i'm not sure if i will be spending anymore $ on it since the worlds are getting harder and harder, and no one in my friends list is ever on anymore. (Like it they use to be in 2009!)