SA A.

Mid April 2020, I ordered 2 unit blue Air through Lazada. It came only one unit. The Ninja Van as the delivery agent only dropped the box in front of my door and leave without asking any signature. I still can spot the agent when he left and only one box in front of my door. On the paper attached to the box, it said two item. I complained to Lazada through their online chat customer service. I also contacted the blue air official store as the seller on Lazada, they said the delivery agent had picked up two items as my order. So they said its not their problem anymore. I have contacted Lazada every week, but their response keep saying they will investigate and will process the refund. The item worth of sgd899! They cannot tell me when I can receive the refund. All the customer service response keep repeating the same sorry and ask me to wait. They even blocked my email as it has been more than 1 month. They said it automatically generate by the system. I am very frustrated and hopeless. This is ridiculous. It seems Lazada is irresposible and hoping the customer finally will stop nagging for the refund and give up. OMG. This is nightmare. How can Lazada do this. It has been more than 2 months now. WHEN WILL I GET MY MONEY BACK. Unbelievable!