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R W.

1
Level 1 Contributor
North East

Contributor Level

Total Points
362

4 Reviews by R

7/7/21

Ordered a 220 lt compost bin. Tried to do this through my Council link but it did not work. However staff were polite and the goods arrived in 7-8 working days. Each time I queried the non-delivery the staff were helpful and the goods finally arrived. Satisfied with the experience and product.

Tip for consumers:
Polite telephone staff. Courier service a little "sporadic" but worth waiting for the goods.

Products used:
220 lt black compost bin

Service
Value
Shipping
Quality
2.8K Views
7/29/20

Ebay made me prove I had not received the goods from "Alice" by contacting courier and asking for evidence. I did so 3 times and courier failed to respond on each occasion. Seller has been believed even though I have not had the goods and was in the day(s) the courier said they were delivered - both 8 and 18 June for one item! Avoid. I have cancelled my membership of Ebay and caution against seller.

7/27/20

I ordered some paint for garden benches and when it arrived via Parcel Force it had been damaged in transit and there was a soggy parcel of paint! I contacted the firm, sent them images of the packet and they, without question. Resent the goods which arrived in satisfactory condition. I can recommend this firm.

7/8/20

Goods were never delivered and buyer said they had evidence they were - I was in all day, as I have been in lockdown, and they were NOT delivered. Ebay said the onus was on me to contact the courier. Under the Consumer Contract Regulations my contract is with the seller, the seller has to contact the courier. However Ebay insisted so I emailed courier asking for photographic and signatory evidence of where the item was "delivered". They did not reply to 3 emails. I am without the goods, know I don't have them, and the seller gets away with my £12. Ebay impossible to deal with and I have closed my account. Do not deal with them.

R Has Earned 22 Votes

R W.'s review of eBay UK earned 19 Very Helpful votes

R W.'s review of sealantsandtoolsdirect.co.uk earned a Very Helpful vote

R W.'s review of eBay earned 2 Very Helpful votes

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