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Rs E.

  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Health

Member since March 2018

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2 Reviews by Rs

I have purchased several XHose hoses before, mostly the 50 ft size. I recently bought the Extreme Pro 100 ft hose. After installing it properly, I have found that it under performs the shorter sized ones I have purchased in the past. This 100 ft hose seems to have only half of the pressure coming through it than it should have. Even with the water source turned "fully on" it seems to only give a "half on" amount of water. It's as though the outer webbing is somehow restricting the water coming through to the nozzle. Some of the outer webbing seems rather straight while other parts seem to have extra wrinkles in it. I must admit I'm very disappointed in this product. It was a gift so no receipt that I can use to return it. UGH!
The only reason I have used Apria is because they are the providers at my sleep center. They have the worst service and provide no way to get resolution. I've had 2 major problems with them in the past 5 months.
1- Had a defective mask(was cut wrong) After 4 days of being looped back and forth to customer service and supply was finally able to get them to REPLACE just the defective product, Or so I thought. They sent me a new one and charged it as a 2nd order which of course my insurance didn't cover. They DID charge my insurance company and ALSO charged me part of it. That has never been corrected... even though they've guaranteed me it would be.
2- I ordered my CPAP supplies (mask and filters) that I am entitled to Feb 2nd 2018. Supposed to receive within 7-10 days. Of course no show. Contacted them 2 weeks later (had a holiday in there so thought maybe held up) they said in process of shipping to me still. Said would expedite it. Still not received 5 days later. Now I'm at 20 days with no mask and can't be in compliance because I can't use my machine. ON Mar 1st, after being told by Customer Service that they don't handle anything to do with CPAP 's, I was redirected again back to shipping where they told me the SAME EXACT thing as they did 5 days ago and that it would be another 7-10 days. I can't use my CPAP without supplies. I even asked if I could go to the local office where the therapists and educators are, to pick up the supplies in lieu of the order. Of course I can't.
I AM LIVID! There is no accountability for this company! They have no resolution abilities. They even list a Patient Safety and Quality Care number on their site *******742 which takes a message for call back(which you NEVER receive) or loops you right back to the same dead end numbers that you spoke to initially. Absolutely frustrating!
GO ELSEWHERE for your supplies! I'm sure I'm not the only person who is dealing with this mess from Apria.

Tip for consumers:
My tip is: run as fast as you can to another CPAP supplier! You could die by the time you get your supplies not to mention get high blood pressure from the horrible customer service .


Rs Has Earned 2 Votes

Rs E.'s review of AsSeenOnTV earned a Very Helpful vote

Rs E.'s review of ApriaHealthcare earned a Very Helpful vote

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