ApriaHealthcare

The only reason I have used Apria is because they are the providers at my sleep center. They have the worst service and provide no way to get resolution. I've had 2 major problems with them in the past 5 months.
1- Had a defective mask(was cut wrong) After 4 days of being looped back and forth to customer service and supply was finally able to get them to REPLACE just the defective product, Or so I thought. They sent me a new one and charged it as a 2nd order which of course my insurance didn't cover. They DID charge my insurance company and ALSO charged me part of it. That has never been corrected... even though they've guaranteed me it would be.
2- I ordered my CPAP supplies (mask and filters) that I am entitled to Feb 2nd 2018. Supposed to receive within 7-10 days. Of course no show. Contacted them 2 weeks later (had a holiday in there so thought maybe held up) they said in process of shipping to me still. Said would expedite it. Still not received 5 days later. Now I'm at 20 days with no mask and can't be in compliance because I can't use my machine. ON Mar 1st, after being told by Customer Service that they don't handle anything to do with CPAP 's, I was redirected again back to shipping where they told me the SAME EXACT thing as they did 5 days ago and that it would be another 7-10 days. I can't use my CPAP without supplies. I even asked if I could go to the local office where the therapists and educators are, to pick up the supplies in lieu of the order. Of course I can't.
I AM LIVID! There is no accountability for this company! They have no resolution abilities. They even list a Patient Safety and Quality Care number on their site *******742 which takes a message for call back(which you NEVER receive) or loops you right back to the same dead end numbers that you spoke to initially. Absolutely frustrating!
GO ELSEWHERE for your supplies! I'm sure I'm not the only person who is dealing with this mess from Apria.

BE WARNED... DO NOT USE THIS COMPANY IF YOUR HEALTH RELIES ON IT.

On August 19,2016 I contacted Apria to ask that they expedite my delivery of a CPAP machine as I was experiencing nightly bouts with lack of oxygen due to failure to breath. I was told that there was no way to expedite the delivery, but that their process was taking 7 to 10 business days to complete delivery. On August 22,2016 I was called by a representative in Arizona to tell me that they had received my order on August 19,2016 and would send it through processing and that processing took 7 to 10 business days. I was assured that all of the paper work was in order and that if there was any delay, I would be contacted to help them resolve the delay. On September 8,2016, the 13th business day after not hearing from anyone, I started calling again. I was told by the rep here in Missouri that they had asked that processing be expedited by asking a manager to get the process completed. I was also asked for my phone number and told I would be contacted to let me know of the plan. No one called me. I called again to Arizona to get more direct help. I was apologized to and told that processing does indeed take 7 to 10 business days and that they could see on my account that a manger was going to be asked to escalate the process. I asked simply if my order was delayed or somehow abnormally processed. I was told that there were no comments on the order to indicate any problem and that a manager would call me. After asking if the manager had yet been asked to escalate I was responded to with frustration that the notes did not indicate anything else.
I am still waiting for a call. It seems that this company has such a poor record that their phone reps apologize for everything. They apologize for having to put you on hold and hope it wasn't an inconvenience. As though you mind waiting for help to get the real problem solved. I recommend you search here for each of your other options in getting equipment needed for your health.

STAY CLEAR OF APRIA HEALTHCARE