Roberta H.

Original review: I just completed my first order, a chair and coffee table. Items arrived fairly quickly, but the coffee table did not have the correct legs. Customer service answered after one ring, and was very friendly, however it will be another two weeks for the correct part. I think if its an error on their part, it should be expedited. If it cant for whatever reason (like being sent from China?) then thats fine, but I probably wont order again. I have it a go despite the reviews.

Update 3/29: received another incorrect leg. Called customer service and now I get to wait another two weeks for (maybe) the correct one. Have updated review to one star, and am firmly in the DO NOT ORDER camp.

I ordered a wooden art piece, very small and light weight. $10 shipping and it wasnt worth the item price either, but I suppose thats subjective. Shipping time was fine, but I didnt receive any notice until the day of arrival.

I originally rated them five stars. I've had two orders, and been satisfied as far as shipping time, quality of items. However, I returned one item that wasn't quite as pictured, and now MY money is in limbo. I have no refund and no dress and it's been over a month. Reading these reviews, who knows if I'll ever see that money again. Good luck to anyone who orders from these people.

Ive been using Zulily for about five years. Ive had a lot of hits and misses. I now only buy trusted brands, or else I keep my expectations low.

Things Ive had good luck with: kids Osh Kosh shoes, kids pjs, womens jewelry, Melissa and Doug toys, kids clothes in general.

Things Ive had bad luck with: home goods, womens shoes, and womens clothing (although Ive kept the last few things) The clothing really is a gamble.

Shipping is slow. You pretty much have to order and then forget it. Ive had a couple of customer service incidents. I received dirty curtains once but was refunded and told to donate them. Another time I ordered some kids shoes that took an unusually long time even for zulily. I emailed them and they pretty much just said yeah, theyre not coming, and refunded me, plus gave me a credit. Like I said, keep your expectations low, lol.

Ive placed a few orders. You really roll the dice with what you get. Sometimes its waaaay off from the description. Also, youll see the exact same item listed on multiple sites like Wayfair, Pier 1etc, but under a different name. So do your research. Im kind of over the inconsistency so I dont think Ill be back.