Ric H.

I spent 2669. 00 for a Minn Kota trolling motor and had it shipped to a boat dealer to install on new boat. The dealer saw that the remote control for trolling motor was cracked upon opening and notified me right away with picture. I contacted Factory Outlet Store for a return and they said they would have to "Investigate". The dealer then immediately sent them pictures of the the broken remote and they sent FED EX to the dealer to send back the remote. The dealer told FED EX that I had the remote and Fed Ex would not give the dealer the return slip (which he wa going to send to me). The dealer and I both received an email from factory outlet Store stating the so called "Investigation" would be resolved in 2 to 5 days. Nothing happened for at least 10 days after so I called them up and was told by "Leo" that 30 days had passed and was out of warranty. I asked when the start and end times were for the 30 days and he would not give me this info. I pressed this and finally he said the end date was when he received the email from the dealer with the picture! I asked him why they already sent FED EX to the dealer to get the remote then and he did not have an answer for this. I pressed again and finally he said it was a mistake. MISTAKE BY WHO and For What reason? This company LIES, does not respond to emails, makes up their own rules, and refuses to return/pay out even though this was clearly within 30 days under their own warranty. I am out a 300 dollar remote that arrived broken and was totally documented by reputable dealer. They did absolutely nothing for me and strung me along- knowing all along they were never going to do anything for me! Meanwhile I wasted three weeks with a trolling motor that does not work and I still don't have a remote! Unbelievable company that I cannot believe someone has not shut them down yet!