If you have to return shoes for any reason you are not getting a full refund! They charge you 7.95 to process this! My bill was all but paid sent back 2 pairs of shoes and I still have a bill of 152.00. The lady says well it was 226.00 yeah because they only refunded one pair of shoes but claim they did both! Seriously a money scam if you have to return the shoes. I will stay with other companies who stand by you if you need to return or exchange shoes for any reason! Lost this customer and I told a $#*! ton of people stay away!