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Nick H.

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Experience: Shopping

Member since September 2019

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1 Review by Nick

9/13/19
Do you feel lucky?...

So you think the bad reviews are unlikely to happen to you and take your chances. Only to discover that nope, you're not lucky.
Yodel attempted to deliver a parcel for me to an Argos click and collect address only to "claim" it was rejected (even though many other deliveries of the same or bigger size have been made there). Unfortunately at this point everything goes wrong. Yodel wont let me change the delivery address, they wont let me have the parcel delivered to a depot, I cant arrange collection from the depot the parcel is currently at because it is 20 mile away from the customer and every attempt to resolve this results in a "please wait 1-2 days for a response" as they are incapable of having actual conversations internal within the business and have to rely on slow emails to get updates. They do not contact you, you have to do all the chasing and then they give you zero options to resolve your problem. After you've exhausted all attempts to find a solution they then inform you that it will take 14 days (YES - 14 days) to return your parcel to you even though you paid for 48 hour delivery, and then refuse to refund you for the pleasure. I'm now left with them effectively holding my parcel ransom, with a customer who is not getting his delivery and no way of finding out where it is because "returns are not tracked". In short. Abysmal. If you should choose to use them, you're playing russian roulette. Spend a couple of quid more and use Parcelforce, DPD, Hermes - anyone better than this shower of excrement.

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