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ECS's products are great. Customer service is exceptional, they know their products and they genuinely care. Returns are effortless and without hassle. The website itself is easy to navigate and find what you're looking for.
Spot on, ECS!
I had made a purchase with vibeshop.com online. After not receiving the product within a reasonable 14 days, I called and left a message, and an email. No response. Repeated messages left at 1 month and 45 days. No response. It wasn't until initiating a dispute with PayPal that I heard from anyone. After telling them that I no longer needed the product and required a refund, they told me that the item "Got lost" at FedEx and that FedEx was shipping the item. They sent me the tracking number which showed the item being picked up the day I requested a refund. How dumb can one be?
I returned the item figuring that I would get a refund a few days after tracking said that Phoenician Secret Inc received it... no. It has been a month.
They said that money was sent to PayPal to refund my returned item. No, said PayPal's claims department.
Very deceitful business practices. How are businesses allowed to get away with this?
After 5 months of back and forth, stalling, and being lied to, and finally involving PayPal Claims Department, I have a refund... and 30 text messages from * back-peddling and stating that it was, "all a misunderstanding".
Make your choices wisely with whom you do business with online. This company... not a smart choice.
*Please note the padding of positive reviews right above mine. Unbelievable.*
UPDATE 4/5/17
I have FINALLY received my refund (less $52 for shipping back item). After reading Joe H's response to my review, all I can tell you is that he writes some great misleading statements. He mixes some facts, which are on my end, with some not-even-close perceptions.
They never sent the original item until I messaged and called them. The UPS Tracking proved that.
PayPal's investigator in their Claims Dept said to me that vibeshop.com had never attempted to deposit money towards my account.
Joe H will talk all day long, but rest assured that not much of it is true.
*Personal information redacted by admin
Tip for consumers:
I have no better advice than to not use this website.
Nathan hasn’t received any thanks yous.
Nathan doesn’t have any fans yet.
Nathan isn’t following anybody yet.
Empty.
This is our response:
It is true that Mr. Nathan S got his original package late, and we admit it was a human error where we have printed originally the label but got misplaced. We found out about this after we have contacted fedex who never found the first package. When we did our inventory count we found out that the masturbator that he bought was in our stock in excess by one. After we found out that he never got his package we have sent the package and he got his package late, and as a result we accepted him returning the package back to us without charging him any restocking fees that we normally would. We waived them because it was not his fault for getting it late but was ours. During that time a paypal dispute was opened by Mr. Nathan.
We told him we would refund him fully once we would receive the package. He sent back the product and provided us with UPS tracking number on January 27th and we have received the package on February 4th. However, we have requested paypal to refund him on January 31st and close the dispute he has opened.
Problem he does not believe us even proof was provided, and no matter what we will do we cannot make him believe us.
We have authorized the refund to him through Paypal on January 31st, but that was before that we have received the package back which we received it on February 4th. To make things worse somehow Paypal claim department did not close the dispute properly. They took the money out of our account, but did not put it back in the buyer's account either.
So Nathan called us after business hours on a Friday and we answered the phone. He told us he never received his refund. We told him, but we have given you back your refund and if you don't see it in your account than we would need to contact Paypal to find out what happened to the refund cause money was deducted from our account. However, it was after business hours and the owner was not at the company at the time, but only the owner can call Paypal cause Paypal would not give any information other than to her. Nathan was unreasonable and wanted us to send him a check immediately and did not want to wait for us to be able to talk to paypal and request an investigation about the refund we have requested back to him. We cannot issue another refund or send him a check by mail until we find out what happened to the funds taken out from our account by Paypal in the first place.
Anyway we ended up calling paypal at a later time and we have asked them to send us an email to us and to the buyer directly regarding the request to refund him. This is the email that was sent to us by paypal which was also sent to him as well. But once again the buyer would not believe.
service@paypal.com
To naethyn99, bcc: me
Dear nathan sheridan,
As a courtesy I wanted to send you a quick follow-up regarding the recent complaint submitted on your transaction of $221.95. After reviewing the dispute I see that the seller has provided a refund for the full purchase price, which has been credited back to your card ending in 9295.
Please allow 3-5 days for the financial institution to process this refund and make it available. If you have any questions or any remaining concerns regarding this transaction please don't hesitate to let PayPal know. I'm glad that the seller was able to provide an amicable resolution to this case without it being escalated to a claim for PayPal's review. Every time PayPal has the opportunity to work with an honest and respectable company, or consumer, it is a pleasure!
Thank you for choosing PayPal.
You can find additional information and tips about buying and selling safely on our Business Resource Center at https://www.paypal-businesscenter.com/manage-your-business.
Thank you for your patience and cooperation.
Sincerely,
Brandon
Protection Services
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In conclusion, we are humans and mistakes can happen but our outmost goal is to eliminate mistakes as much as possible and if they happen for us to resolve them immediately. Customer satisfaction is important to us and our goal is to provide outstanding services to our clients. Our goal is to ship the orders as fast as possible in less than 24 hours when possible. Paypal is an elephant in comparison to us whom we are a small cell, yet Paypal mishandled the refund on a timely manner. Once again our goal is, however, to give the proper service to our clients.