Nadia J.

I am a single, 35 year old woman and I just wanted to bring matchmaking company Toronto Matchmakers to your attention. I hesitantly signed up with them on October 9,2017. I had a telephone as well as an in person interview with them in which I provided them with my absolute deal breakers, a most important one was that the man not have any children. They assured me that they had a huge pool of men to match me with who met my expectations. The agreement between the company and I was for 6 matches and specifies that a match would be provided to me in 0-8 weeks. As of December 9th, the 8 week mark, no match had been provided to me. On December 27th, I called the company and spoke to a lady, * I believe, I advised her that I wanted to cancel and that she should close my file. She advised me that per the agreement, there are no refunds. I advised her that the agreement had already been breached by them since there was no match in the promised 0-8 weeks. At that point Emma said someone from management would have to call me back. I asked for a timeline; would it be a week? Two weeks? A month or two months? * would not commit to a timeline but said it could be two months before I hear from someone and that was not guaranteed. I found this response unacceptable since the company requests that matters be resolved with them, so I contacted my credit card company and disputed the charges. I sent my bank a copy of the agreement, indicating that there had been no match in the 0-8 weeks as promised in the agreement and received my money back. I also sent a written cancellation email to the company on the same day I spoke to * and emailed my bank, December 27th. Some weeks later, the bank took the money back from the company and refunded it to me. The company tried to quickly come up with a match for me, but this was after the 8 week period had passed and this person had children which was a deal breaker that I had provided to them verbally and in writing. I sent another email cancellation to confirm I was no longer interested in their services.

Today, I received a call from my bank indicating that the company is trying to get the money back, over $3,000. They provided me no matches throughout their stated timeline and the rushed match they attempted to provide was not at all what we agreed upon or what they promised. The $3,000 was for 6 matches according to my specifications and the provided me with zero, so why should they have all the money for zero service? I would just like to warn people about this company. They use high pressure tactics to get people to sign up. They over promise and under deliver. They offer terrible customer service, clearly since they think taking 2 months to call a customer back is appropriate. Lastly, they see nothing wrong with trying to keep my hard earned $3,000 for zero matches.

I know there are many people out there like me that just want a meaningful relationship in their lives. Someone to start a family and create memories with. I cannot speak for match making in general however, I can say that from my experience, this company is not the answer!

I should also say that the $3,000 that I paid was a discounted price. My sales lady, *, tried to get my to sign up for almost $7,000 which is apparently the basic package. When I declined * contacted her manager to authorize the discount. Mind you during my telephone interview, before going in, when I asked about cost I was told that they could not give me pricing because it was different for everyone and they did not have packaging. Obviously not true. Just a tactic to get people in the door!

*Personal information redacted by admin