Melinda B.

I placed an order over 2 weeks ago. They took my money but refuse to send my item. Customer service is non existent. I can't get a response.

I ordered (10) containers with lids. I've ordered the same containers without issues previously. This time they were shipped without lids. I tried chat, no resolution, tried calling and still no resolution. Trying to return them is impossible. They're useless without lids. But their customer service doesn't care. My nearest store is over an hour away. I was told it will take a minimum of 2 weeks for a replacement order to be sent, AFTER they receive this order back. But in order to return it, it's my responsibility to drive it to a UPS center that is 40 miles away roundtrip.

Update: I was just randomly charged for $86 from Chewy for an order I never placed. They canceled my previous orders without explanation the past 3 months, but then randomly bill me for an order I did not place? This screams FRAUD.

They have canceled my order the past 3 times for no reason. They refuse to respond to me regarding the orders. If they don't want people to use the auto ship discount, then they need to stop offering them. I have since found a reliable supplier for my pet supplies. But be warned. Just because your order goes through, doesn't mean they will honor and ship it.

They accept your order, take your payment, then they refuse to ship your product and block you. I then found out, I'm not the only one. I have since filed a claim, that they will not respond to.