Melanie F.

You need to become a VIP member of JustFab to get items for their advertised prices. Becoming a VIP member involves remembering to "skip the month" prior to the 5th of each month, or else the website will charge you $39.99 in site credit, without you having purchased anything. The website is supposed to email you a reminder to shop your boutique or "skip" on the first of each month.

This is not necessarily unfair, as the website lets you know what membership entails when you sign up. However, the website is sneaky and the customer service is poor. I "unsubscribed" to JustFab promotional emails because I was tired of getting daily emails about sales. I wanted my email reminder to "skip the month," and that was all. Little did I know, unsubscribing to sale emails also unsubscribed me to the monthly "skip the month" emails, resulting in charges on my credit card. When I began forgetting to skip, I requested to cancel my account through customer service. Talk about pulling teeth. Customer service agents just WILL NOT take no for an answer when it comes to cancelling.

My customer service agent implied I was to blame for not receiving my monthly reminder emails because I unsubscribed from promotional emails. Which is obviously the website's way of charging your account for money every month without you realizing. He also suggested I begin setting a cell phone alarm to "skip the month" in lieu of my email. Finally, I was able to convince him to cancel my account.

This was the third time I requested to cancel, and every other time I gave up because the agents simply harass you until you get tired of dealing with them and agree to continue membership out of pure frustration. Don't waste your time here.

I took a CPR course through ProCPR.org before beginning a new job in a skilled nursing facility. The online course was thorough and informative but offered the convenience of completing the certification on my own timeline. I feel prepared to act in a situation where CPR is needed.