I require a consistant supply of the 3M Nexcare Micropre 25.4mm X 9.14m Medical Tape, to which I purchase in bulk and must search pharmacies in the East Sydney area. As quoted (Complaint #USLN-C2R5BM*******455030313 - 6 May 2021 at 12:48 PM) to me by Mr PAUL CALOW, the Customer Service Representative in 3M Marketing & Sales Operations for 3M Australia Pty Ltd, the manufacture and supplier to pharmacies of the said 3M Nexcare Medical Tape Rolls ~ Faulty 3M Products are only Refunded by the Seller.
I bulked purchased four (4) said 3M Medical Tape Rolls about 3 weeks ago from the local to Kings Cross Centre Pharmacy, but did not have the purchase receipt. One of those 3M Tape Rolls being faulty; almost impossible to find the Start Tape End and once done so, only stuck solid together and peeled off in thin narrow strips and would break off, thus making the Tape Roll unusable - Not the first time finding such faulty 3M Australia Medical Tapes and the faulty number are nearling a dozen over the past two-years.
I paid a return visit to Kings Cross Centre Pharmacy with the said mentioned faulty '3M Nexcare Micropore 25.4 X 9.14m Medical Tape Roll' that I had bulked purchased (4-Rolls) about 3-weeks ago and spoke in person to "Adrian" the Manager from 05:40 PM to 05:50:41 PM this evening (06/05/2021).
I quoted PAUL CATLOW advice to Adrian that the purchase store does the refunds and not the supplier 3M Australia Pty Ltd - even though ADRIAN stated to me, two afternoons ago that I must send the faulty item to you (3M) to receive the purchase refund ($3.99c).
ADRIAN stated to me, that I must have the Purchase Receipt for that faulty 3M Medical Tape and I had to return that item within 7-Days from date of purchase, otherwise I receive no refund.
Note that I had purchased four (4) such 3M Tape Rolls at the time of purchase. Therefore, I was required to open all four 3M Medical Tape Rolls and test them immediately following purchase, or within that 7-Days to obtain a refund for any faulty 3M Tape Rolls. As I have experienced over the five-years of continue purchase and use of the 3M Nexcare are not 100% full quality control for such a Medical grade item.
I presented the faulty 3M Nexcare Medical Tape Roll to ADRIAN, who exhibited resistance to refunding my money; considering the hundreds of dollars I spent at that pharmacy on health products throughout the 2020 to 2021 years.
I also conveyed your advice to ADRIAN that he must inform 3M of any faults with your products that he, ADRIAN sells to Customers – ADRIAN's response was gaping at me in silence for a few seconds and nothing further from him on that matter.
ADRIAN finally refunded me $4 ($3.99c) purchase price of that faulty 3M Medical Tape that I displayed to him. ADRIAN required that I sign a copy of the refund receipt at 05:51:41 PM (KCCP Receipt: 157682).
Just before he ordered the Blond Lady Pharmacy Staffer to "Give him the refund and get him to sign the receipt" - ADRIAN states to me, again, that I must have the Purchase Receipt of that faulty 3M Tape and he questioned me to give him the Date and Time of that purchase, adding, I quote ADRIAN, "Do you want to meet my Lawyer?"
I will contact the relevant Government Retail Departments regarding this Medical Product 'Buck Passing Refunding Faulty Products' situation for legal standings and my own information interest.