3MReviews 1

From: <*******@mmm.com>
Date: Thursday, 6 May 2021 at 12:48 PM
Subject: Re: Complaint #USLN-C2R5BM**************

Hello Max,

Thank you for your email to us, and we are very sorry to learn of your recent experience with our 3M Nexcare Micropore tapes not performing as expected. We will refer this over to our 3M management.

Please return any affected and / or faulty Nexcare products to the original store of purchase for replacement or refund, in accordance within your rights under current Australian Consumer Law.
The proof of purchase may even be in the form of a bank statement entry, as no physical hardcopy printed paper receipt is required.

Very sorry 3M are unable to provide any refunds as our products are sold via 3M's distributors, as we do not sell directly to the public.

These stores will let 3M know through their Sales Teams of any issues or concerns they may be aware of regarding any of our products.

Should you require any further information about our 3M Nexcare Tapes range at all, please do not hesitate to contact us at 3M Australia.

Thank you again Max for alerting us to this situation with this faulty 3M Nexcare product, as we do need to know when this happens, and that any product of ours has failed you and does not meet our normally very high performance standards.

Kind regards,

Paul Calow - Customer Service Representative

3M Marketing & Sales Operations - 3M Australia Pty Ltd, Building A, 1 Rivett Road | North Ryde, NSW 2113 Australia
Office: 136 136
Product *******@mmm.com | www.3M.com
3M Australia Building A, 1 Rivett Road NORTH RYDE NSW 2113 Locked Bag 19 NORTH RYDE NSW 1670