Maurice D.

Why charge all the seat with no option to select non free seat

I have been booking ticket with ASAP thru an agent called SIRAJ for the last several years until he decided to take advantage of my loyalty and charged me a total $740 to exchange $829 ticket from Newark, NJ to Nairobi, Kenya thru Dalta. I was diagnosed with a serious decease just before travel so I needed to change my ticket so I can see a doctor to OK travel and offered even to prove to them by issues Doctors letter. They agreed to change but only to change my departure to Larguadia $260. I had to change the same ticket again to depart from Newark because Uber to Laguardia is at least $200 each way. When they changed to Newark departure 2 days later, they charged me $480 additional new fee. I basically purhased a new ticket givne the exchange fee. I called The Delta Airline customer service and they confirmed had ticket available for about $1242. 20 including taxes and carrier fees but Siraj or ASAP told me the fees are charged by Delta. I called Delta and they said that's not true. This is the biggest fraud ticket company you want to deal with when it comes to exchange where they take advantage. If I had purchased with air line directly with insurance coverage, I would have NOT be charged $740 exchange fee. I am traveling now but will legally pursue at least most of the exchange commission fraud fee. I will tell all my relatives who have been booking with ASAP to never use them again.