Maud O.

If I could left 0 star I would have
If I could left 0 star I would have done it. I'm a Canadian client. I order paying with Paypal. The amount was paid to IPARCEL but ELLOS never get my order. It took me 6 e-mails and 3 chats to get an answer that the amount will be reversed. I re-order with my credit card and they finally confirm the 1st order! The amount was blocked/pending on my credit card for ever. And now, my order was supposed to have been send on April 17th and I was suppose to receive the order under 10 days but the tracking number is not giving me any result and when I chat to get some news, the only answer I get is that they don't have any information, and I have to wait until May 22nd to fulfill a complain. They can only providing as info that they don't have any possibility to track international package and I have to wait. For an order close to 400 CAD, that is the worse service ever. In fact this company is telling you that if you are in Canada, they don't care about you and they have no intention to help you. You can only pay, get wrong instruction, pay again and finally not have any help or product. On top of that, when you are trying to get help by e-mail, the customer service is contacting you on an e-mail address you can't answered and you have to go back on the site and you will have another answer from an other rep which will ask you the same info again and again. Based on the excellent service we can get from other online companies who are not treating you like you are bothering them. Finally I got an e-mail saying that the company received my returns when I never received anything and now I can't get my credit. I chat with them many times and they told me to call. I call and they told me to chat. After 5 transfers (no note left on my account)a guy gave me a phone number for "international shipping" and when I call and paid fees, I discover that I was back at customer service and they don't have any international order department. It's the last time I'm doing business with ELLOS. I open a disput with Paypal help because this is a real nightmare.

I pass an order 2 weeks ago with ALIEPRESS. I paid and just the day after they locked my account.
I'm contacting them 3 times and the only answer I'm getting is that they have to send an investigation report and I have to wait for 2 or 3 days. No one is doing follow-up, they took my money and now I'm stuck, because they are not doing any effort to help me. They just don't care. Keep receiving the same answer to wait for 2 business days.
But in the mean time, I was able to change my password without even login in my account! No service at all, no possibility to cancel my order as per to cancel-it I have to login, no help.
Horrible service and company. Don't order, just run and save your money!
Reason of review: Poor customer service.
Monetary Loss: $293.

Beside the fact that the prices are extremely high versus quality of the product which are for most of them very shipp, their way to process the Paypal payments are a nightmare. That happen twice to me that Full Beauty payment service IPARCEL debited my account and never transfer the order to the company. And when you are contacting full beauty they just don't care about you. The guy just told me that the transaction will "desappear" from my account after 3 days when it's more than 19 days that my account was debited. Oh, as per the guy, finally that will take 23 days. But go to see I PARCEL directly, because Full Beauty doesn't care much about you Ms customer. No help, no excuse, I had to go back by paypal to get some help. This company doesn't care about their customers, they even don't car about the the fact that you will or will not re-order with them.

I order in December 7th and my order still showing processing. I contact the merchant and had a message telling me that they received to many orders and for the moment 4 of my items are ready, which seems to be the same answer that most of the clients are receiving. After that, no other new or answer to my question. I`m working for a bank, I thing that I will contact our merchant dispute service to advise them about what seems to be a scam. Also, the answer saying that the telephone number is available on the contact page is false. With the policy regarding the 15% fee if you want to cancel an order after 24h when the merchant can't respect his own rule and delay is a perfect case for the consumer protection office.