I have been ordered from them for many years. I have a favorite brand, style, color but occasionally, I stray. I have never had a problem with the Wig Salom and I have ordered from several others companies over the years as well. Sometimes when you get notice of a "big sale" -- even the brand I wear, the sale price is the normal price I pay. But, having said that, the price is usually cheaper than the other competitor companies even when they are having a big sale. I have not had a problem nor with customer service.