Malcolm M.

Dear Manager at Olive Garden,
I must commend you on the service at your restaurant. A couple weekends back, my girlfriend and I were eating at your establishment. Our server was named Jasmine, and she gave us such a great night. Jasmine, or Jazz was so attentive to all our needs. She recommended a delicious ravioli that my girlfriend and I both loved. The food came out at the proper time and it was also delicious. Jasmine was funny and thoughtful. I did not want to be a bother and have her box up my left over breadstick, but she did it without hesitation. Sometimes chain restaurants get a knock for not being as good as smaller owned, "fine dining" establishments, but I could not disagree more. I have worked in many of these restaurants, as well as have eaten in more. Our night at your Olive Garden ranks up there with the best of them. Jazz and the other members of your team are amazing. We will definitely be back!

I had a terrible experience at your restaurant. On Saturday night last week, I was picking up dinner for my girlfriend and myself. The young lady at the cash register was pleasant, but I was sad to see that so many of my favorite soups were unavailable. After ordering a couple sandwiches, a soup, and a salad, I waited for my order. When I got home, we were extremely sad to find that many things in our order were wrong. There was no bacon on my girlfriend's Turkey, Avocado, BLT. There was no extra pickle that I had asked for, and there was no silverware in the bag. I know things can be busy on a Saturday; things run out. But, I expect a little more from Panera. I have always loved your food. I am willing to give your business another chance, I just thought I should bring this to your attention. What should have been a great meal and a great night was lost. It was all because little things were missing or mismanaged.