My initial review was 1 Star.
I called about a damaged Eagle and wanted it replaced. I was told I would have to ship the broken eagle back, pay for shipping, and they would replace the Eagle.
I objected but to no avail.
I got the label and decided to call again. This time the person who took the call took down all my information verbatim. He then forwarded it to management (which the first person was supposed to do but did not!:-(
I was contacted by a lady from management who told me not to send back the Eagle and she would ship me a new Eagle at no charge. She apologized for the way I was initially treated and she would look into it.
I received the new Eagle 3 or 4 days later.
Thanks once again to the man who took down my infor and forwarded it to management. Thanks again to the lady in management that handled my problem!
Thus I changed the 1 Star to a 5 Star!
Dear Customer,
We apologize for any inconvenience or frustration that you may have experienced while trying to use the PayPal link for your payment.
Sometimes payment failure may be caused by network problems, incorrect address, refused transaction, declined by bank or the risk prevention mechanism of your card issuer.
Our technical support team will investigate this matter further to identify and resolve any issues with our payment system.
Regarding your order, we appreciate your willingness to complete the transaction using a bank credit card. Per checking, the order was shipped. You can check the order status on this page https://zolucky.com/order-query after filling in your email address and order number.
If you have any questions or concerns regarding your payment or the status of your order, please do not hesitate to contact us directly at service@zolucky.com so that we can assist you.
Best regard,
Mandy
ZOLUCKY