Logan E.

I recently purchased tickets from this site (4 tickets for a total of $320.) The sale went through and I was able to receive my tickets through my Ticketmaster account the following day. 2 days before the event I logged back into my Ticketmaster account and clicked on the event and the tickets say "voided." I contacted Ticketmaster and they informed me that the tickets are voided likely because the seller requested a refund. How does that make any sense that the tickets I had already received into my account from the transfer had been voided? That's beyond me. I contacted the seller (tickets on sale) and spoke with Fernando at 10:30am the day before the event. He told me that they would try to resend the tickets but he wasn't sure if he'd be able to because they had already been sent and if I did not get them by 12pm the day of the event to contact them and if I still didn't have the tickets, they would refund the card the full amount. I called back the day before the event at 7:30pm and spoke with Joy. She was pleasant and helpful and asked me to screenshot what I was seeing on my Ticketmaster account and email it to them. I did this while we were on the phone and she informed me that they received the email and would contact the seller and resend the tickets to a different email account. She told me if I had not received the email with the tickets by 8am the day of the event to call back that morning. I still had not received the tickets and called at 8am and spoke with Joe. Joe was very assertive and rude and told me that everything was in process as of 1-2hrs ago despite the fact that I had called about the issue twice the day before. He told me there was nothing else either he or I could do and I could receive the tickets as late as 1-2hrs before the event. I called back right away because that timeline is unreasonable and spoke with Trish (phone call lasted 42min.) At the end of the conversation she informed me since the seller provided proof of transfer of tickets and there was an issue on Ticketmaster's end of things and I needed to contact them. I contacted Ticketmaster again (for the 3rd time) and they told me that the event is on my profile but there is a zero balance and zero tickets and I needed to contact the seller directly. I called tickets on sale again and spoke with David. I told David that I had been having issues and I needed to speak with management in order to resolve my problem. He informed me that management does not take phone calls but he is on the team of customer service escalation and would look into my situation. After being on hold for 15 minutes he hung up on me. I called back right away and spoke with Lewis. He was more helpful to an extent. I filled Lewis in on everything that was occurring and he asked the name of the representative that hung up on me and I told him. He apologized and assured me he would not keep me on hold that long and was going to speak to management directly about the issue. After several long holds, he told me that they have all the notes about what I had told them was going on. He told me that I needed to contact Ticketmaster and ask them why the tickets were voided. I told him that the would not release that information to me because 1- the tickets weren't purchased through them and 2- I was not the seller. He told me that the seller would then get into contact with Ticketmaster to find out the issue. I asked him why they had a 100% buyer guarantee if they don't honor that. I asked why Fernando told me I would be issued a refund if I did not receive my tickets before the event if that's not their policy. He told me that he's very sorry on behalf of the company and if it were up to him I'd get every penny back, but that's their policy and since the tickets were initially received and the seller provided proof of transfer that even though the tickets are voided and inaccessible, there's nothing he can do. Do NOT purchase tickets through this company. They will leave you running in circles trying to figure out how to get your tickets. I'm now out $320 and can't go to this event that was supposed to be a Christmas gift for my dad. Save yourself the time, money and headache and purchase through Ticketmaster directly and not this fraudulent company.