Laureen K.

Website is useless. Confusing. Wrong dates. Doesn't process renewals unless you try 10 times Get busy signal when you call! Scripts never filled on time or just at randomly times and it's always customer's fault. They act like you work for them and they're doing you a favor doing THEIR job.

I put in a request for general maintenance. I did not book anyone, message anyone, speak to anyone but a "Chad" texted me.guess this am to say he was on his way. I told him I never booked anyone, he said I did because I opened message it automatically booked and PAID for him. I was not even home. Why would I book a service and then just forget…in 2 days?! I didn't. Nor did my husband. This man kept insisting I booked him and he was going to my house. This was all very dodgy and a little frightening because of his insistence. I told him not to go to my house and that I'd contact police. He told me I 'wasn't all there" when it was clear the scam wouldn't work. Their site is useless, convoluted, impossible to navigate and I don't use apps. Customer Service equally abhorrent. Do not give these people your address or contact information or credit card as it appears any random person will use them to attempt to enter your home at a random time and/or they will charge you fir services you never agreed to. Scammy and scary.

It appears that at one point you were a legitimate small business catering to corporate gifts and high end/ unique spirits. However when the nation was struck down with coved virus, you decided to take advantage of people who either could not or would not get your products due to quarantine. So, you took advantage of the situation, offered your products, at at inflated price, and simply disappeared after taking the customers money. In my case. Almost $300. Ten, twelve, fourteen days passed with no communication from ReserveBar. Their response... Just, wait, we're trying, have patience. No time frame, no information, no ability to contact. Either they are incompetent or taking advantage of a worldwide tragedy or both. My order was for an online auction to raise funds for local small businesses. I thought a 12 day in advance order would be sufficient but too late now (I understand delays but I received a new desk top server from a Texas in four days and this company is in Connecticut and Im In Pennsylvania and NOTHING). Too big for your boots; all hat and no head, opportunistic... that what ReserveBar is. Do not use them. Also, their site is crap... focused more on pretty pics than customer service or figuring howto order. Hard to find what and to whom they can deliver. No info on their delivery... FedEx? Ups? USPS? Carrier pigeon? No tracking data. Oh, you also have to use their app to track purchase... and which is crap. Horrible in every way.