ReserveBar

I received an email from Wild Turkey regarding products for pre-order fulfilled by Reserve Bar only to find out they were not available in my state, even though it said they were in the list of states. I responded within minutes of receiving the message. This happened twice.

I was excited to be able to pre-order the Wild Turkey Jimmy Russell's 70th anniversary bourbon. When I ordered it they informed it would be shipped at the end of October. Now a week into November the order is still in a"processing" status with no updates as to when it will ship. When I reached out to customer service the reply email was a generic "Sorry the order is taking longer than expected"" with no real update. Who knows when I'll actually receive anything. Reserve Bar will have to do something significant to earn my business again.

I placed an order with ReserveBar to send some friends a gift. I got confirmation that the order was placed but over a week went by without any information. Considering that the delivery timeframe for the order was 2-3 days I emailed them to follow up on the status. 2 days later the gift arrives to my friends. I didn't get any communication back from ReserveBar, except the automated response that my message went through.

Two gift bottles to be shipped to a different state and I was not given delivery info. Emailed request for update 8 days after order, it was responded to within 2 business days without issue. Delivery was
Fine.

Well, I haven't received my bottle yet, so I'm rather dissatisfied. It could be on the way, but I don't have any means to track it. Quite a shortcoming. It could have been stolen, but it could also be in transit. Maybe it hasn't shipped yet. Communication is lacking.

I ordered and never received the product. NUMEROUS emails with their "stellar" Customer Experience Team who only provide canned responses when something doesn't go well.
Ordered 10/15
Email Inquiry on why it has not shipped yet - 11/3
Item Shipped - 11/6
Item was returned to distributor warehouse for unknown reason - 11/12
Email to CS regarding when they are going to reship to the correct address - 11/12
Follow up email about shipment and question about refund - 11/16
Demand for refund email - 11/20

I will say they do provide an email back to you within about 24hrs (even on weekends) about questions. But it is the poorest kind of email with zero actual content. They thread in minute details about your order to personalize it to your order, but it is so obviously a copy/paste BS email.

Basically, I ordered, but they never shipped until I complained. Then, when the error was on their part, they made ZERO effort to reach out or to fix any part of this until I complained about it via email. There is no phone number to call. I feel like the next step is to file a fraudulent credit card claim on them. There are plenty of great places to buy whiskey on the internet, this is NOT one of them.

I ordered a custom engraved bottle and received that bottle in a very timely manner... However, the engraving was not done correctly. I reached out immediately as this was purchased to be given as a gift and it was incorrect. I've reached out several times over the last MONTH PLUS and all I get in response is "we are waiting on a response from the fulfillment center". There has been little to no effort to make the situation right.

Packing was terrible. Terrible. Then the shipper literally left the packages (2 on 2 different days) behind the sign that said "no deliveries here." When I contacted the company to tell them how bad it was the response was a canned "not what we intended." Nothing else.

An $1800 order has gone missing for almost three weeks, despite emails and phone calls that it is "finally moving." It's still "having problem,." Reserve bar blames the vendor. Vendor blames the shipping department. No one takes accountability. In fact, Reserve Bar's entire customer service system (online forms, or "chats") seems designed to make you sit around until you get bored or frustrated enough to just leave. The only thing they seem really good at is charging your card as fast as possible.

Id give a zero if it existed. I had been ordering from RB a few times. This last time after 46 days, I finally got a response that my order (which they emailed to say shipped) actually was out of stock. No notification, nothing. Very embarrassing and could happen to you. Better off going somewhere else is my personal opinion. No offer fix, replace or anything. Sad really, used to like them.

Placed an order on 11/27/21 for 5 bottles... 3 delivered 01/06/22 and 2 missing... just so happened to be
$249 and $113 bottles of scotch... sent multiple emails, submitted multiple help tickets, and even chatted with customer service. No updates... no shipments... no attempt at making it right. Would be zero stars if it gave me the option. If you like waiting for any response while this company has your money then please order! I will be taking my business elsewhere.

Easy to order and take payment. But my purchase of 12/16 for 6 bottles of champagne have not been delivered as of Today is 12/29. No return call nor e-mail update status. Frustrating customer service :(

Place an Order almost four weeks ago. Never reached Fed Ex. Cannot reach anyone through Customer Service other than receiving the same auto response over and over. Be Wary. Plenty of other companies that deliver, would never recommend based on inability to obtain information regarding order

As my husbands birthday neared. I wanted to get him something special that he could enjoy. I ordered an engraved bottle of Johnnie Walker blue label. Unfortunately, I did not read the fine print of engraved bottles having a longer lead time. I would have considered this had I noticed. I reached out to the customer service, the representative followed up with me every step of the order. It was fantastic, I felt like they cared. There gift arrived late, at no fault of the company. I will definitely order again, and have already recommended reservebar to others.

I had a delivery issue with my third order from Reserve Bar that was not the fault of the company. I messaged them and got a response very quickly. They refunded my order immediately and were very gracious about the issue. Not only does this company have a nice variety of products, but they can also be relied upon to give great customer service - something that seems to be lacking these days. Their professionalism has made me a loyal customer.

I move fro NC to Maine during the summer. My dear friends birthday was coming up and wasn't sure what to send. We would get together and enjoy different cocktails. She can't get Bar Hill gin in NC so I thought what a nice way to celebrate her birthday, even if I was only there in spirit😉😛😄

With so many over priced and questionable online retailers in the liquor industry out there today it's refreshing to deal with a company like Reserve Bar. My order shipped quickly and arrived without incident. I will be a customer again.