I am so impressed with Reserve Bar! I had my items within a week. I had questions and I had two different people contact me within an hour of me emailing them. You don't see great customer service like this much anymore. I will be ordering again and telling everyone I know. Thank you for going over and beyond Reserve Bar!See positive reviews
I finally received my order yesterday after leaving two negative reviews, several e-mails, a phone call, and reaching out to heaven's door themselves about my order who ended up contacting reserve bar. I received a e-mail from Heaven's Door that my order had shipped with tracking before reserve bar. I will say the e-mail from reserve bar was very apologetic and they did still send my order and refunded my money. Which is appreciated. I'm very disappointed it didn't make it for Christmas and that I had to complain the way I did. I don't like saying negative things. So I will leave it at this. I had a bad experience, they did correct it eventually. If you do order from this company I wouldn't order from here if you have a quick deadline. I would order 2-3 months in advance if you want to receive it in time. Do not expect much communication, and be prepared to wait. It's packaged well when shipped and the bottles looked nice. I probably will not order from reserve bar again. As for Reserve bar I would really work on the repeated problems from all of these reviews. People will appreciate honest lead times, instead of putting dates that look good but are unrealistic. If something is not in house, let your customers know and put it on website as "out of stock" - expected delivery date for shipment (with a couple of extra days added for cushion because stuff does happen). If you do this and actually communicate with your customers (giving realistic dates) I can guarantee you that your outcome will be a lot better. I'm not a business owner but I know as a customer I would appreciate that.See critical reviews
ReserveBar is the official ecommerce and digital marketing partner of most of the biggest spirits brands in the world, as well as emerging craft brands.
ReserveBar is legit. I have ordered several limited edition bourbons.
Hi Kristin, Contact me so we can resolve. I don't know your order number or email address that you used. I would need that information, so I can investigate further about your order. Sorry you encountered difficulty, but I committed to taking care of the problem quickly. Thanks, Lindsay
Buy and send premium and luxury spirits, including personalized engraved bottles, and special limited editions, for all holidays and special occasions.
ReserveBar. Good Spirits. Delivered.