ReserveBar

I received an email from Wild Turkey regarding products for pre-order fulfilled by Reserve Bar only to find out they were not available in my state, even though it said they were in the list of states. I responded within minutes of receiving the message. This happened twice.

I was excited to be able to pre-order the Wild Turkey Jimmy Russell's 70th anniversary bourbon. When I ordered it they informed it would be shipped at the end of October. Now a week into November the order is still in a"processing" status with no updates as to when it will ship. When I reached out to customer service the reply email was a generic "Sorry the order is taking longer than expected"" with no real update. Who knows when I'll actually receive anything. Reserve Bar will have to do something significant to earn my business again.

I placed an order with ReserveBar to send some friends a gift. I got confirmation that the order was placed but over a week went by without any information. Considering that the delivery timeframe for the order was 2-3 days I emailed them to follow up on the status. 2 days later the gift arrives to my friends. I didn't get any communication back from ReserveBar, except the automated response that my message went through.

Two gift bottles to be shipped to a different state and I was not given delivery info. Emailed request for update 8 days after order, it was responded to within 2 business days without issue. Delivery was
Fine.

Well, I haven't received my bottle yet, so I'm rather dissatisfied. It could be on the way, but I don't have any means to track it. Quite a shortcoming. It could have been stolen, but it could also be in transit. Maybe it hasn't shipped yet. Communication is lacking.

I ordered and never received the product. NUMEROUS emails with their "stellar" Customer Experience Team who only provide canned responses when something doesn't go well.
Ordered 10/15
Email Inquiry on why it has not shipped yet - 11/3
Item Shipped - 11/6
Item was returned to distributor warehouse for unknown reason - 11/12
Email to CS regarding when they are going to reship to the correct address - 11/12
Follow up email about shipment and question about refund - 11/16
Demand for refund email - 11/20

I will say they do provide an email back to you within about 24hrs (even on weekends) about questions. But it is the poorest kind of email with zero actual content. They thread in minute details about your order to personalize it to your order, but it is so obviously a copy/paste BS email.

Basically, I ordered, but they never shipped until I complained. Then, when the error was on their part, they made ZERO effort to reach out or to fix any part of this until I complained about it via email. There is no phone number to call. I feel like the next step is to file a fraudulent credit card claim on them. There are plenty of great places to buy whiskey on the internet, this is NOT one of them.

Preorder items but still took awhile to ship. Fed Ex carrier dropped at hold site (Dollar General) whose scanner gun wasnt working and refused to release item.

Told me no refund. Got my $$ back through my credit card. Other options are out there

I ordered a custom engraved bottle and received that bottle in a very timely manner... However, the engraving was not done correctly. I reached out immediately as this was purchased to be given as a gift and it was incorrect. I've reached out several times over the last MONTH PLUS and all I get in response is "we are waiting on a response from the fulfillment center". There has been little to no effort to make the situation right.

Packing was terrible. Terrible. Then the shipper literally left the packages (2 on 2 different days) behind the sign that said "no deliveries here." When I contacted the company to tell them how bad it was the response was a canned "not what we intended." Nothing else.

My order was placed in early for a high demand item (i preordered). I never received any correspondence on shipping until I called then the next week I was told it was returned and I would receive a refund. (Sorry). When I inquired about the shipping I received zero response. Two weeks later I received the free gift that came with my order but not my product.

After assorting a perfect gift….48 hours later found out much was out of stock. So could not complete order. You should not show something you do not have. Easier to just go to the best brand sites and execute the transaction.
Will not use again.

Ordered the same bottle twice of Four Walls Irish American whiskey with the Rob McElhenney signature from two different suppliers. Still received the wrong bottle both times. I'm not sure who has the gall in two parts of the country to not give me the courtesy to just reach out and say, "We don't have the bottle, sorry about that," but this experience to try to source the correct bottle has been BEYOND INFURIATING, and I'm about ready to ask for a refund of the four bottles in my possession, two of which are the wrong ones anyway. Took forever to resolve my first incorrect bottle, which was missing any signature, and I ended up keeping it rather than getting the correct bottle, which was not at all the ideal outcome but I could rationalize it as a sampler bottle. I ordered again and the bottle came in today, and now it's the wrong signature, having a Glenn Howerton signature (I know because I already have a bottle with it; love the guy, but not that much that I need two bottles). This has been the worst customer service and sequence of ordering mishaps I've ever had the pleasure or displeasure, depending on how you swing, of dealing with. Will never be ordering here again and may God or whatever higher power have mercy on anybody else who conducts, or has to conduct, any business with this company or whatever circus act is being run here. Ridiculous, to the highest measure. Congrats.

I move fro NC to Maine during the summer. My dear friends birthday was coming up and wasn't sure what to send. We would get together and enjoy different cocktails. She can't get Bar Hill gin in NC so I thought what a nice way to celebrate her birthday, even if I was only there in spirit😉😛😄

Order a special bourbon. I have been charged for the item and the order has not filled nor any information received on when or it will be filled.

We live in the mountains and I have been unable to find my favorite brand of tequila anywhere near. ReserveBar has my favorite brand at a reasonable price delivered right to my front door!

As my husbands birthday neared. I wanted to get him something special that he could enjoy. I ordered an engraved bottle of Johnnie Walker blue label. Unfortunately, I did not read the fine print of engraved bottles having a longer lead time. I would have considered this had I noticed. I reached out to the customer service, the representative followed up with me every step of the order. It was fantastic, I felt like they cared. There gift arrived late, at no fault of the company. I will definitely order again, and have already recommended reservebar to others.

It was easy and ReserveBar kept me informed. The bourbon was good too.

I had a delivery issue with my third order from Reserve Bar that was not the fault of the company. I messaged them and got a response very quickly. They refunded my order immediately and were very gracious about the issue. Not only does this company have a nice variety of products, but they can also be relied upon to give great customer service - something that seems to be lacking these days. Their professionalism has made me a loyal customer.