I had a delivery issue with my third order from Reserve Bar that was not the fault of the company. I messaged them and got a response very quickly. They refunded my order immediately and were very gracious about the issue. Not only does this company have a nice variety of products, but they can also be relied upon to give great customer service - something that seems to be lacking these days. Their professionalism has made me a loyal customer.
I had a problem with a free-shipping promotion not being properly applied. They took care of it immediately. Love the selection -- way more than my local liquor store -- and the point-reward system, too. Packaging for glass bottles is excellent as well.
With so many over priced and questionable online retailers in the liquor industry out there today it's refreshing to deal with a company like Reserve Bar. My order shipped quickly and arrived without incident. I will be a customer again.
I was ordering King Louis. Put simply you cannot hope or pray that the order is correct and a product such as this makes it in one piece -- it's expected. From the initial order to follow up after delivery, they ensured this special gift was matched by their service. When you absolutely must order the best, trust no one but ReserveBar.
This was my first order from ReserveBar. Customer Service was great (got a response back very quickly) and product delivered as expected. I would use them again- great way to send a gift for a "thank you" or "celebration" of any kind!
Ordered a Russell's Reserve 13, order shipped when they said it would. I also needed to change my shipping address, sent an email and heard back within 24 hrs. Bottle was shipped to and received at the correct address. Highly recommend ReserveBar!
I received an email from Wild Turkey regarding products for pre-order fulfilled by Reserve Bar only to find out they were not available in my state, even though it said they were in the list of states. I responded within minutes of receiving the message. This happened twice.
I placed an order with ReserveBar to send some friends a gift. I got confirmation that the order was placed but over a week went by without any information. Considering that the delivery timeframe for the order was 2-3 days I emailed them to follow up on the status. 2 days later the gift arrives to my friends. I didn't get any communication back from ReserveBar, except the automated response that my message went through.
Well, I haven't received my bottle yet, so I'm rather dissatisfied. It could be on the way, but I don't have any means to track it. Quite a shortcoming. It could have been stolen, but it could also be in transit. Maybe it hasn't shipped yet. Communication is lacking.
The site was easy to navigate and order from. I quickly received an order confirmation, and then nothing until the day the shipment was due to arrive. Since these shipments require a signature, it would be preferable to receive the shipping information at least 24 hours in advance so customers can plan to be home to receive the shipment. Otherwise, my experience with ReserveBar was exceptional!
I had placed an order for a Scotch out of Glasgow, UK. After getting updates of everything getting ready, I received one a day later of cancellation that the local liquor store can't fulfill that type of Scotch anymore. Not even an alternate option, just a cancelled was disappointing.
Ordered my Gin on October 5, still haven't received it. Payment was made for $54.98 & $9.23 on same date. Would of hoped someone would of reached out to let me know a approximate delivery date.
Hi Sue! Thank you for reaching out about this. I'm so sorry but it looks like there was a tech error and your order hadn't fully processed. I've gone in and manually pushed your order to our retail fulfillment partner. I've issued a refund for your shipping for this inconvenience.
If we can help with anything else, please follow up with us by email at customerhelp@reservebar.com.
Thank you!
Too long will not order again
Carrier had to try to deliver at least 5 times before I had to drive to site location
Order was cancelled weeks after ordering. Received several requests for review prior to cancellation.
Hi Monica! I'm so sorry to hear about your experience. We work with retail fulfillment partners and do our best to ensure that their inventory reflects correctly on our sites. I'm very sorry to hear that was not the case in this instance. This is not at all a typical experience and I want to assure you that we take it very seriously. I hope you'll give us another chance!
I purchase a product, was supposed to come with case. Was sent in plastic no case. I paid over the original price for the product and wasn't compensated the difference.
Hi there,
Thank you for providing your valuable feedback! I'm very sorry to hear about your experience. I do see that our team has reached out to make this right and offered a partial refund for your experience. That product box only came with the first launch of this bottle. I'm so sorry! We are working with our marketing team to ensure that this is more clear in the future. I truly hope you'll give us another chance to provide you with a 5 star experience.
If we can help with any further questions or concerns, please email us directly at customerhelp@reservebar.com.
Thanks so much!
What service it took a month to correct charges and they still not corrected as of today and this started Sept 12 and nobody I mean nobody is willing to correct the error
Hi Diane! I'm so sorry for our delayed response. I see that our team has been in touch and that you've been fully refunded. I truly cannot apologize enough for your experience. I hope you'll give us another chance to provide you with a 5 star experience.
Site fails to function on every big Wild Turkey release. Site crashes, you can't check out, etc.
An $1800 order has gone missing for almost three weeks, despite emails and phone calls that it is "finally moving." It's still "having problem,." Reserve bar blames the vendor. Vendor blames the shipping department. No one takes accountability. In fact, Reserve Bar's entire customer service system (online forms, or "chats") seems designed to make you sit around until you get bored or frustrated enough to just leave. The only thing they seem really good at is charging your card as fast as possible.
Id give a zero if it existed. I had been ordering from RB a few times. This last time after 46 days, I finally got a response that my order (which they emailed to say shipped) actually was out of stock. No notification, nothing. Very embarrassing and could happen to you. Better off going somewhere else is my personal opinion. No offer fix, replace or anything. Sad really, used to like them.
We are sorry for the poor experience. Our holiday season of 2020 brought much higher volumes of traffic to our retail partners than anticipated. This has caused many items to be out of stock. We are working with our distribution companies to obtain more stock but some items do not have ETAs. We are sorry you were in this category but a full refund has now been issued.
Overview
ReserveBar has a rating of 2.5 stars from 502 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ReserveBar most frequently mention customer service, credit card and tracking number. ReserveBar ranks 20th among Personalized Gifts sites.
Instant Feedback
ReserveBar. Good Spirits. Delivered.
- Visit Website
- Ridgefield, CT, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mitch! I'm so sorry to see that your order was canceled. We are constantly working with our retail fulfillment partners to ensure that inventory is updated and shows the correct amounts. I apologize that this was not the case and resulted in your order being canceled. We do hope in the future we have more options when this happens.