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***BEWARE*** of buying currency from Travel FX because although they state next day delivery at the top of their website, they do NOT guarantee it! I ordered my currency on Friday morning, expecting to get next day delivery, only to find they were planning to deliver it by 1pm on Tuesday. At the very least Travel FX should email on the day the order is placed if they can't meet their claim of next day delivery. Not only did I not receive the delivery next day on the Saturday, I didn't receive the currency on the Monday either! I just had to pay an extra £20 to receive my currency by 9am on Tuesday in order to catch my flight because they only offer 1pm delivery normally. They didn't even offer to offer to charge me the difference between 1pm and 9am next day delivery, they just charged me the whole amount. Best to order your currency at least 3 days in advance. Needless to say I won't be using them again.
Kim D.'s review of https://www.travelfx.co.uk earned 3 Very Helpful votes
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I have used Travel FX in the past with no issues and their rates have always been reasonable BUT...
TRavelFX have taken money from my bank for currency, sent it to the wrong address, charged me...
Hi Kim,
Thank you for your review.
Our website states that 'We will post your order to you anywhere in the UK insured using a next day delivery service (terms & conditions apply)'. This means that once we dispatch your currency, it will be delivered using a Royal Mail Special delivery service which is guaranteed by 1pm the next business day. Delivery dates are therefore indeed not guaranteed which is clearly mentioned on our order form. Your order cannot be placed without clicking on the check box which clearly states: “I have read and agreed to the terms and conditions and I understand that delivery dates are not guaranteed”.
We state on our terms and conditions that customers should not order funds if they require them within two business days. Our terms and conditions then go into more detail about delivery including how and when we communicate with you, consequently we are comfortable that we met our obligations and you were aware of what they were prior to you ordering from us.
We are glad you received your money before your flight through Royal Mail's delivery before 9am option. In future do give whoever you decide to use a call as the customer service team can advise further on whether delivery is possible for your required date.
Regards,
Travel FX