Abigail J.

I have used Travel FX in the past with no issues and their rates have always been reasonable BUT everyone should be aware of their new scam. I ordered the equivalent of £300 of Indonesian, Malaysian, Thailand and Singapore money just so my friend and I can have a bit of cash on us when we travel to the far east on a cruise we were going on. Plus $2000 to spend on the ship. A few days prior to my order, I received an email from travel Fx encouraging me to pay them by bank transfer. Sounded like good idea as it would save the credit card fees. When I tried to do the transfer, my bank blocked it and flagged the transaction as potential fraud. I called the bank and they tried to warn me not to do the transaction. I was confused why not. I contacted travel fx who basically reassured me there was no issue. Because like everyone else, I have had good experiences before, I ignored my bank and authorised payment of almost £3000. To cut a long story short, on receiving payment, travel fx refused to send my currency unless I provided them documentation which included my date of birth, national insurance number, address, bank account details, evidence of where I worked, how much I earned, where the money came from, my flight details etc. Not only that, they asked me to send this via normal unsecured YAHOO email. They claimed this was to meet their MONEY LAUNDERING obligations and illegal activities from HMRC. I said I would send most of the necessary information via a secure platform not email but they insisted they needed all my details. On speaking to my bank and others I was advised not to give them more than the statement from where the money came and my flight and hotel details. This was still not enough so I had to cancel the transaction. However they charged me almost £200 to do the cancellation. Someone should please let me into the trick of how to do illegal activities in a country with £150 per person! I should have listened to my bank. If you must use them, use a credit or debit card. You have been warned.

Everyone please beware they now have another company website called lasermaxroll.co.uk.
I have to say something did not feel right when I was ordering but the dress looked really nice and the price reasonable. The minute I pressed send and got the email from fristpay and a service named cheap wedding dresses I knew something was not right. I googled the names and found this site. I had originally found no reviews under lasermaxroll. I called my bank who tell me the money had already been taken (in less than 5 mins!) and the amount was more than I paid for. They also have no information under there shipping and returns tab so bottom line I am sure if I get anything I won't be able to return it. This NOT a UK company but a chinese scam. I don't leave out much hope for getting what I ordered but my bank cannot raise a dispute for 15 days. Oh well let's wait and see. I just felt I need to get the name lasermaxroll into the internet reviews as I did not see any when I initially searched.