Juan L.

Swappa staff,
If you are monitoring user reviews, could you please forward below to your management team? It could help cut down fraud selling on Swappa:

1) Require all Sellers to be 'PayPal Verified'. It would force the scammer to leave behind some paper trials, such as their saving account and financial institution.

2) Require Seller's email for Swappa to be the same as their email for PayPal.

With the above 2 requirements, I think you could cut down substantial amount of fraud selling.

I had previously bought 4 iPhones successfully on Swappa. Unfortunately, I got scammed on my 5th iPhone purchase. Below is my bad experience:

A) 12/28/18: I bought an iPhone 8 for $400 from Dante J. The Seller ID is TUJ214. The transaction ID is LRNX*******. The Sale ID is SRNY*******.

B) 12/28/18: I received a text from Paypal stating: $385 transaction with Janeel Gil was marked as suspicious. Before I had a chance to reply the text, PayPal went ahead and sent the money.

C) 12/29/18: The Seller emailed me using "*******@gmail.com" stating he had received the money and that Janeel Gil was his wife's PayPal account.

D) 12/29/18: The Seller used multiple aliases: His name is Dante J. With email *******@gmail.com for Swappa. His wife's name is Janeel Gil with email *******@gmail.com for Paypal.

E) 1/2/19: I filed a dispute with PayPal as 'Unauthorized Access'. PayPal denied it, stating it was a valid transaction.

F) 1/9/19: Swapped refunded $15 and marked the transaction as 'Sale Failed'.

G) 1/11/19: I phoned Paypal and was on-hold for 1.5 hours. The PayPal agent agreed to re-open the case as "Item Not Received". PayPal said the Seller had 10 days to respond to their email request for info.

H) 1/21/19: After 10 days, PayPal said the Seller did not response. So PayPal agreed to refund $385.

I) 1/24/19: After almost a month, I finally got $385 refund back in my credit card.

I'm not a happy Swapper user, because I had to spend a lot of time to get my money back, on a scammed purchase.

While I like Swappa, I don't feel safe to buy anymore.

By implementing the 2 requirements that I mentioned, I think Swappa could make buying a lot safer.

I emailed MyLife.com to request them to remove my personal info. They said no, unless I pay for their premium subscription service. This is a scam. Other data brokers would honor the removal requests. Please do not pay MyLife.com, because it is an extortion.