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This mob is hopeless, unresponsive and has a "we don't care" view of their customers.
The only way to contact Sendle is via their webpage and even then its not clear.
Three weeks of daily emails and they finally respond that the item has been returned to sender - on the very day that they decide to actually deliver it.
Avoid this mob under all circumstances
Tip for consumers:
Do not use Sendle if you want service of any type
Products used:
I would use Australia Post before this mob
Foolishly, I forgot to ask the supplier of an item not to use Sendle after the last experience I had. It was no better this time.
I work and live in a large complex that has a reception that is attended during business hours. This means that deliveries can be made even when I am not there. This usually works well and even AusPost can get it right.
I recently made an online purchase only to find that it had been given to Sendle / Couriers Please (I cant work out which does what) for delivery. I knew that I would be away for a week but naively thought that a courier would be able to work out how to deliver an item to a reception area. No such luck.
Sendle/Couriers Please made one attempt to deliver the item apparently couldn't work out how to deliver it to reception and sent me a sms to tell me to collect the item from a depot "within five days" or else the item would be returned to sender. I am not nearby - I cant get to the depot in five days.
Impossible to contact the courier - I get a "we are very busy at the moment, but will try and get back to you" type message.
So now, the item will hopefully be returned to the sender. I will have to arrange with the sender to send the item back to me (using AusPost this time).
This is not the first time that I have had a problem with this mob. Had I known that they were the preferred courier I would have either instructed the sender to use AusPost or I would not have made the online purchase.
I would not recommend using Sendle/Couriers Please under any circumstances.
More than a week of trying to contact Sendle and so far no response - its like there is nobody there - difficult to understand how to get assistance at all.
And: No the parcel has still not been received. Right now, I don't even know where it is or how to get hold of it.
Update: I have emailed Sendle every day for the last two weeks and have not yet had a single response from Sendle. Its like talking to an empty telephone.
As a last resort I have reported the matter to the Queensland Office of Fair Trading an asked for help.
Tip for consumers:
Don't use Sendle - thats the only tip I have
Products used:
This is a courier company. I would use AusPost before even considering this mob. They may be cheap but their service reflects this
Back doing another review of Couriers Please. Same issue as I had two months ago. Made a purchase and merchant gave it to Couriers Please to deliver.
Couriers Please makes a half hearted attempt to deliver (ie they leave a post card in the mail box) and take the item off to some pack and send depot.
I cannot get to the pack and send depot - hence I cannot take delivery of the item.
Couriers Please mark the item as "Delivered".
All attempts to contact Couriers Please fail - this mob is uncontactable and never respond to anything.
Avoid at all costs.
UPdate 23/12/2021 - After a week, still no response from Couriers Please, despite daily submission.
Tip for consumers:
Dont use Couriers Please
Products used:
I would use any other courier service possible - I would avoid purchasing something if Couriers Please was the only alternative.
This is a courtier service that is completely unable to deliver an item to an address where the addressee is not there but where a perfectly good reception desk is active.
The best you get is a curt message to collect your parcel within five days or else it will be returned to the sender. (Hard to beat this for service NOT!). Not sure how to manage this - I am not at my address at present - thats why I operate from a venue which has a reception desk - surely it can't be that hard.
I would prefer to use AusPost ahead of this mob. And AusPost is pretty useless - but at least you have a chance of getting your item. With Courier Please there is no chance.
Oh, one final thing - dont try and get help from Couriers Please - this is an exercise in futility - fill in a form and maybe they will do you a big favour and respond some time. But don't expect a response.
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