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Kelsey C.

Contributor Level

Total Points
160
0
1

2 Reviews by Kelsey

Sendle

  • Sendle

“DO NOT USE THIS SERVICE”
12/27/23

Purchased a $600+ item on "NO AUTHORITY TO LEAVE" for the package to be delivered 4 weeks after it was supposed to be to a ROADSIDE verge THREE houses from my property. ON THE SIDE OF A FOOTPATH. Not even to a house! (They sent me a picture of the package on the verge) obviously it never got to me and someone else now has taken it from the footpath. 12 emails back and forward they have taken no responsibility and said their driver said it was delivered and to take this up with the police. Even though the picture clearly shows it was not delivered to my address. DO NOT USE THIS SERVICE. I am absolutely horrified at their lack of customer service and ability to provide a service they promise.

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Value
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Returns
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Sendle product 0
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Sendle

  • Sendle

“DO NOT USE THIS SERVICE!”
12/27/23

Purchased a $600+ item on "NO AUTHORITY TO LEAVE" for the package to be delivered 4 weeks after it was supposed to be to a ROADSIDE verge THREE houses from my property. ON THE SIDE OF A FOOTPATH. Not even to a house! (They sent me a picture of the package on the verge) obviously it never got to me and someone else now has taken it from the footpath. 12 emails back and forward they have taken no responsibility and said their driver said it was delivered and to take this up with the police. Even though the picture clearly shows it was not delivered to my address. DO NOT USE THIS SERVICE. I am absolutely horrified at their lack of customer service and ability to provide a service they promise.

Tip for consumers:
Terrible company. Taking money and not providing a service promised

Products used:
I never actually received the product to use. They did not provide a service promised

Service
Value
Shipping
Returns
Quality
Sendle product 0
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Pau S. – Sendle Rep

Thanks for raising this with us, Kelsey. So sorry to hear that you have not received your parcel. Allow us to look into this further for you. Please send us your Sendle Order Reference number so we can have this reviewed and to ensure all bases have been covered in having this addressed. We hope to hear from you soon

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