John A.

Super long wait times and they transfer you endlessly... cannot get support

I've done all my business banking with them for a while and I can't take it anymore... finally going to leave.

I sell $5M per year on Amazon and sometimes I lose many many thousands of dollars due to problems within the Amazon system... whether it be FBA or catalogue and the cases don't get resolved. I open new cases on a weekly basis, followup daily, and none of them get resolved. This has become a full time job. I could call into the captive department and still none get resolved. Now they have a marketplace growth program where you can pay $3500 per month for an account manager - I was just approved so I will try that. But it's pretty ridiculous that I have the pay $3500 per month just to resolve some cases. And that's assuming this account manager thing even works. Most nights I'm up late on the phone with seller support instead of growing my business or sleeping. Actually I'm on hold right now.

Freelancer is terrible. I don't generally write negative reviews. I'm not a complainer. But I have to write this one about freelancer.com.

I created a post and paid to upgrade for the recruiter program. I got nothing that was advertised. My "recruiter" simply pointed out freelancers that signed up for the job. None of them matched my requirements so I asked them to find freelancers that did. They continued to just point out freelancers that already showed interest in the job posting. Why pay for a recruiter if they they don't recruit anyone new?

I stopped using the service after 1 hour and tried to get a refund. There is no customer service. You need to submit a ticket. There is no phone support. They take weeks to respond to the ticket and ended up just saying I can't get a refund. The funny thing is that it was my "recruiter" who responded to the ticket.

I tried very hard to contact someone else or get some kind of service but could not. They just make you wait it out for weeks and figure you will give up eventually... which I did. I can't waste any more time.

But I hope freelancer fails. And I'm sure they will. They do not offer a good product and there is no customer service.

I've been using Upwork.com for years and it is so much better. Better freelancer talent, easier to use, and great customer service.

There is no reason to even try freelancer.com and they'll disappear in a few years anyway.

John