I used to find hiking boots/shoes and appoach shoes on their website easily over size 9. Now that they're operating stores and stretching their inventory the mens shoe section is like old mother hubbards cabinet. Full of cobwebs. Unless you're fortunate enough to be size 9 or less. Seriously there were like 20 pairs of hiking boots/shoes size 12 or 13 when I checked the site today and half were junk like High Tek and Adiddas. Only Addidas approach shoes up to size 8.5. And of course you can't check inventory at stores so who knows if they have larger sizes. It's a 1 hour drive crapshoot.
Also, were did Hagloffs and some of the other respected European brands go? Now it's mostly made in China Scarpas and Under Armour garbage. Talk about ruining a good business.
Put more damn inventory online and quit opening stores until you have enough. Especially shoes over size 9. Then they run they're FB page like a bunch of Nazis. Not allowing feedback or anything. Garbage garbage garbage. I'm done with them. Get some damn inventory or allow people to view store inventory and buy online for pickup. Welcome to the 21st century. Most stores have figured it out why not TJX/Sierra!?