Twice purchased tickets. Twice lost everything. First time for Lana Del Rey. Despite repeated assurances that tickets would arrive, they never did. Not only lost concert, but all travel plans. Last month, purchased tickets for Sam Smith. Concert was cancelled. Viagogo wouldn't reimburse me. Also lost travel plans. If you have a problem, forget about it. No one will respond. You can't email them directly and you can't talk to anyone by phone. You have been warned. Just hope that you don't have a problem that needs customer service. In my opinion, the company is not reputable.