Viagogo UK

I purchased 2 tickets for an art event by mistake at 3 x face value (>£180).
Tried to get a refund within minutes after purchase as I realised the fraudulent premium. Customer service could only offer me to ‘list' the tickets at my own risk, no refund could be offered. All this despite the event tickets not even being issued, as the event date was weeks away from the purchase date.

Rip off company! I tried numerous times to contact Viagogo, i couldnt get anyone on the phone, i sent letters and had two returned as 'not at this address' even though it was their London address's i sent letters too. I tried e mailing and never got an answer. I was ripped off for over £300, never received the tickets i bought. This is THE worst company i have ever had the misfortune to trust with my money. Stay clear!

The price they sell the tickets for is higher than the real price (even double, possibly more), but nowhere during the buying process they warn you, it seems to be the regular price of the event... then they add high percentage on your purchase and taxes, however that is clearly indicated. Explanation they give for this is vague and tricky, as if they had no responsibility for the ticket price they claim. In Italy we call it "bagarinaggio" and if done in person it is illegal!

If I could score a 0 I would! Absolutely disgusting how this site treats its customers! I bought tickets for 214 euro for 2 tickets, face value 67 euro. I then relisted tickets to sell. The gig sold out and I queried this with viagogo both by phone and email, they advised that it was showing on their screen that gig hasnt sold out and tickets were still available to sell. I had friends and family check the site also and the gig has sold out. I am left now with tickets to sell myself at double the face value or I lose money. I would never buy from this platform again nor would I recommend, stick to ticketmaster."

We couldn't go to Andre Rieu concert in Wembley. Viagogo offered to sell my tickets. I was told tickets had been sold and the money owed to me was paid into my bank account on the 27th May it is now the 27th of June, and still no money has arrived. My order number was *******. Now the answerphone tells me that they cannot help me with this query. I fear this company is operating a fraudulent scam.

Others have said it, but I would also leave a zero if could.

I purchased two tickets to see Florence + the Machine at the 02 in London back in March 2022. The original show was scheduled for 19th November 2022, however, it was cancelled as Florence had broken her foot. It was then rearranged for 28th January 2023.

The e-tickets for the original show were sent from Viagogo to the 02 app. They were visible on the app so that you could gain entry to the 02. However, there were no tickets on the app for the rearranged date.

Therefore, I attended the 02 earlier in the day and checked with the Box Office. They informed me that my allocated tickets were now assigned to other people - basically resold without my knowledge or consent. I therefore had no tickets for the event, and no contact / refund from Viagogo. I travelled from Birmingham to London for this, including a hotel stay.

After my review yesterday after again with follow up calls to get my Queen and Adam Lambert tickets for this evening (Sat 18th June 2022) I've just been told by the agent on the phone that they will not refund me the money, eventhough they have not provided me the tickets. Absolute fraud - feel like I've just been mugged! Thank goodness I paid on Amex and they are on the case!

Very poor customer service, no follow up, no clear route to making contact with an actual member of staff, hiding behind a generic question page which masquerades as their customer support offering.
All because they know that unwitting customers are regularly shocked by the inordinately expensive add-on costs they see fit to throw at every transaction (and they do it very quietly too, so you might not even notice until you get to your receipt page, by which time it's too late to back out of the scam). By all means deal with them, but be prepared to be well and truly fleeced.

Used this website not realizing this company purchases concert tickets very low and then resales them for at least 3 times the price. I didn't see anything on their website that says they are a reseller. I should have know this was not a good company to buy from when their website said something about the ticket prices being different on the ticket than what you may have paid. We unwillingly paid about $400 dollars for 5 tickets where the ticket cost on each ticket was only about $20. I will never use this company again!

I had Coldplay tickets to sell for Wembley on 15/06/16, tickets arrived last week and were posted using UPS as per the viagogo instructions. Tickets were sent on Friday with expected delivery day/date of Monday 13/06/16. Tickets were finally delivered today - 16/06/16. I received an email from them saying that my sale had been cancelled and to top it off they expect me to pay for replacement tickets for the customer who bought them. When I finally found a number and eventually got through to a human being and explained the situation they said it was my fault that UPS had taken six days to deliver the tickets?
So I've ended up with no tickets, no sale and I'm now expected to pay extra for the replacement tickets. Never going near this website again. I'd advise everyone to steer well clear.