JoAnne H.

If I didn't have to give a star I wouldn't. We were wanting to try their new McFlurry and we went to 4 McDonalds in the Buffalo area. Not one of them had their ice cream machines up and running. Why advertise them if you're not selling them.

I have had Geico for over 30 years. For the last 3 years my daughter has been on my policy on a VA DL and they haven't said a word and have insured her. In June of this year she gets into a car accident and her vehicle was totaled. We filed a claim with Geico because the guy who hit her after a week had not made a claim with his Insurance Company. My policy expired in May and is up for renewal in Nov. Now 3 weeks before its due for renewal I get a letter in the mail saying come Nov. 21st they are not going to renew my policy unless my daughter gets her NYS DL reinstated or she gets a policy of her own. I did not know her NYS DL was suspended. I told Geico I will take her off my policy because she is not going to get a Ins policy of her own since she does not have a vehicle and she does not have the money to get her NYS DL reinstated. They said sorry we can't take your word that she is not going to drive your vehicle so we can not renew your policy. I was told by one of their employees they new they weren't going to renew my policy in May when they found out her license was suspended but they wait until 4 weeks before my insurance is due to tell me they are not renewing it. Great way to treat their long term customers huh?

I WOULD NOT BUY TICKETS FROM LIVE NATION: My daughter bought us VIP tickets to the Rascal Flatts concert at Darien Lake through this company. She received and email saying our tickets were attached and we would not have to pick up any tickets or wait in line. Upon arrival at the concert we went to the VIP lane and we were told that because we didn't have the physical tickets we would have to go to Will Call and pick them up. That is their policy. We tried to show them the email and tickets but they wouldn't even look just kept repeating the same thing over. So we saw 2 more of their staff members and asked them if they could help us. He was to worried about his aunt receiving tickets to the concert he would only talk to Darien Lake's EMT asking her to have his aunt come and see him and so on. We saw another one of their staff members and tried talking to him. Again he wouldn't look at the email just said he was sorry their policy is you need the physical tickets. We finally saw a SGT of Darien Lakes Security and explained to him what was going on and he pointed us in the right direction to get some help. We talked to a gentleman there who told us he didn't know what was going on but he would take us to where we had to be. He takes us to a gate where we are told we need to go to this other gate and that gentleman takes off. We get to the girl who is scanning tickets and she tells us we need to go to another gate and give them our name. Again none of these people are willing to look at our tickets or the email that came from their Company. We finally get in and this girl has my daughters name and said this is where you are suppose to be. Another girl tried to tell us to calm down we were going to see Rascal Flatts and I said let me send you on a wild goose chase for 90 minutes with no one wanting to listen to what you had to say or see what you were trying to tell them and lets see you calm down. She tells me maybe we need to go home then. After realizing they we are telling the truth and reading my daughters email they call a supervisor for Live Nation which she said she would be there in 3 mins. 30 mins later she still didn't show up. Some guy who said he was in charge of organizing the concerts for Live Nation asked what was going on. The rude girls that told us to go home tells him. He said he wanted to go to will call to see if they had our tickets and came back and said can I see your email once more. After reading it from start to end realized they had been wrong all along. Apologized and took us to where we had to be. Our entry was for 6:30 with the run around we got and 5 gates later we made in just in time for the acoustic show. I JUST WENT TO GOOGLE TO SEE IF THEY HAD AN ADDRESS LISTED SO I CAN PUT THIS REVIEW ON TRUSTLINK BY THE BBB AND WAS TOLD BY USPS THAT THE ADDRESS THEY HAVE LISTED WAS NOT FOUND.

BAD CUSTOMER SERVICE... I called Plaza Home Mortgage before our mortgage was late to let them know that I would be paying it late this month because of me quitting one job and starting another job and wanted to know if I could pay this month late and set up payment arrangements to get caught up. The rep I talked to helped me set up arrangements. I told her I was calling because I didn't want any calls as to why the mortgage was late. Well they started calling. I told them the date I called along with the rep I talked to and told him the arrangements I set up with the rep. He said he was sorry but there were no notes in my profile. I told him the amounts I was due to pay and the dates. He said he was sorry but there was nothing he could do and the calls would continue until it was paid. I was so angry at this point I hung up on him. This all could of been avoided if (I wont mention the reps name) would of put the notes in our profile. I was on the phone with her for 30 minutes.

STAY AWAY BEFORE THEY DO THIS TO YOU. DONT BE ANOTHER ONE OF THEIR VICTIMS. I had to send Vivint an email saying we wanted out of our contract 30 days before we wanted to end our service. The day I sent this letter I find out that Vivint discontinued our service with them without giving me any notice and left my family and I unprotected. Vivint says they are here to protect our family and our security. How do they figure they did that? DONT COUNT ON VIVINT RESPONDING. Not my 1st review on Vivint. This is not my first review on this company. THEY WOULDNT KNOW THEIR CODE OF ETHICS IF IT WAS TO SLAP THEM IN THE FACE.