PlazaHomeMortgage

Similar, kind of, If I know I was going to be "quitting my job", I have obligations, thus plan ahead and have $ on reserve. I would not quit my job knowing I have a house payment and NO $ to pay my obligation/mortgage. Not a good choice at that time.

BAD CUSTOMER SERVICE... I called Plaza Home Mortgage before our mortgage was late to let them know that I would be paying it late this month because of me quitting one job and starting another job and wanted to know if I could pay this month late and set up payment arrangements to get caught up. The rep I talked to helped me set up arrangements. I told her I was calling because I didn't want any calls as to why the mortgage was late. Well they started calling. I told them the date I called along with the rep I talked to and told him the arrangements I set up with the rep. He said he was sorry but there were no notes in my profile. I told him the amounts I was due to pay and the dates. He said he was sorry but there was nothing he could do and the calls would continue until it was paid. I was so angry at this point I hung up on him. This all could of been avoided if (I wont mention the reps name) would of put the notes in our profile. I was on the phone with her for 30 minutes.