First they charged me twice for $94.50 for an annual membership and I had to be the one to figure that out and ask for a reimbursement. Second, the $94.50 only includes a background report for 12 people total over the course of a year. After 12 people, you are back to what a non paying person can see. Furthermore, the 12 people included accidental duplicates of the same person. So if you pull the background report on someone just to get a quick view, then pull it up again on another device to look more in depth or print, that counts as 2 people.