Oh my god let's just start by saying the mattress was amazing and is amazing my body feels so different when I wake up in the morning from sleeping on this mattress I order my daughter a twin size length and it's a must that I order me a king-size one as soon as possible the only problem is they do not have a number they do not have any mail there is really no way to contact them so it's kind of like you get what you get even if you do or don't receive the item or don't like the item they really do not have a way that they can contact you or you can contact them shall I say but the mattress is awesome I would recommend it to anyone it is one of the best Tempur-Pedic mattresses I've ever slept on and yeah that's pretty much sums it up my experience with 365Outlet was great.