Janelle C.

I bought two matching popreal mother and daughter dresses, weeks after my order I got an email from popreal saying the daughter dress is out of stock permanently. I asked for a refund on both the mother and daughter dress since I have no use for the mother dress without its matching daughter dress. Popreal refused because they said they have already sent the mother dress (I still haven't received it yet)! Now I would have to wait for it to arrive then pay for shipping back to get a refund, which is not worth the cost. In my opinion if a customer has bought matching items that are part of a set, they should not be shipped until all those items become available. The items are even pictured together in photos as you can see from the screenshot I have uploaded.

Dealing with Popreal customer service has also been very frustrating and their English is terrible. I do not recommend this company.