Jack B.

PRO: Better than nothing. Tele-Health convenience. Was at least enough for me to see the medication wasn't worth bothering with. My doctor was sweet and listened to me, so I'll miss her! She properly diagnosed me and I received medication to try. But we're talking about Done here and she is not Done, she's just a doctor that was as much of a part of Done as I was.

CONS:

My account was apparently cursed, because I had A LOT of BONUS technical issues that the Done staff was HEAVILY AWARE of, but it boiled down to "lol sucks to be you".

1.) Information isn't forwarded to your doctor. I'd get a "how are you doing?" text days later to check up on me. I'd fill it out since it specifically asks for medication updates…. But they don't FORWARD IT TO YOUR DOCTOR! How counter-intuitive.

2.) Website has a few message options that are ambiguous, so you don't know if you're contacting the Done staff or contacting your doctor. And again, things are NOT forwarded to your doctor.

3.) No notification when your doctor responds, so you have to babysit the message section of the website. Which sucks when you have to wait all day (or two) hovering for an update.

4.) My messages would rarely go through, despite appearing on my side. I had to end up constantly e-mailing the Done staff to forward my updates and dosage requests to my doctor.

5.) On top of that, they would respond to me in a few days or longer. Sometimes OVER A WEEK OR TWO. All while I'm paying monthly for my membership. The constant days/weeks-to-respond really added up with me seeking MEDICAL HELP as well as paying for a service they weren't even giving me, because I couldn't ever contact my doctor and the Done staff kept dragging their feet over and over, but gladly taking my money on time.

Straw that broke the camel's back,

6.) Done e-mails me one day that the pharmacy I had no longer was accepting Done's prescription requests. So in the e-mail, they casually ask me to choose a new pharmacy. Keep in mind, many pharmacies don't accept them. I don't understand why they thought I'd magically know which do (you needed the direct address, too). It's their company. They know who accepts them and who doesn't. It was so stupid to send an empty form for their customers to magically know (especially after this MAJOR CHANGE in more pharmacies not accepting them anymore.)

So I canceled my membership after about half a year of using them.

Again, I at least landed a doctor who actually listened to me and properly diagnosed me and explained and answered questions I had. But she doesn't represent Done nor is she responsible for the lazy stuff and handfuls of website bugs.

PRO: easy to use at home. That's the only nice thing I can say.

CONS: I tried several psychiatrists. They were all unprofessional with either guilting me to schedule more visits with them (not out of care for me, they just wanted more money despite me specifically saying money was tight) and SEVERAL misdiagnosed me, because they were tuning me out during my sessions. One looked so angry that I had an appointment with her that I felt so uncomfortable for "wasting" her time, then she barked at me to book another session with her as if she earned it, again, after MISDIAGNOSING ME (found out afterward, because she didn't even want to be formal and tell me her thoughts/evaluation...) I was SUCH an after-thought to her!

Each time I went to find a new psychiatrist on the app, it cost me $299 for a single session. Then yet another psychiatrist would be uncaring and zoned out. I just couldn't afford to keep shopping around for a professional for that much a pop. Why should I keep paying SO MUCH because DoD keeps incredibly unprofessional people on their app?!

I finally quit about a year ago. Found a better place AWAY from DoD and now my current psychiatrist elsewhere ACTUALLY CARES ABOUT ME as well as PROPERLY diagnosed me so I can get some help with my issues & explains things to me.

ANOTHER CON, DoD psychiatrists, despite being in your same State, can't always prescribe you certain medication. Wish I knew this upfront as well, because that was the point of me booking sessions with them. You're able to type what goal/concern you're looking to solve when first booking the session, so it seems they purposely wanted to waste my time and money, then bait-and-switch me that they couldn't do what I was specifically coming in for. Additionally, being misdiagnosed several times seemed to be another way they could ignore/avoid their prescription medications without being upfront with me about that.

I absolutely can't recommend this to anyone. The handful of psychiatrist I dealt with were so careless and bored and yet that had to come out of my pocket and delay much needed aid to what I was suffering with.

1.) Chat support will take you out of the message box after each time you press enter to send something. Over and over again. You have to re-click in. (I was using Google Chrome) So getting by that hurdle in hopes of getting the actual issue solved is exhausting.

2.) They sent mail with codes. Code included a dash, which makes the code invalid online. Entering code in correctly did not get an expired code and rep had to tell me it was expired (through that miserable chat experience) Mail only says behind each coupon peel off to "Redeem within 30 days"

3.) Instructions were annoying and garbled at times where I had to read the entire sheet first to prep for their disorganization. Vague steps like "use xyz ingredient now" then 7 steps later, "use rest of xyz ingredient" OH, well what if I used it all when I was told to use it?

4.) Some food was already starting to go bad on arrival, example being a small bell pepper turning that wrinkled decomposition texture.

5.) Bait-and-switch tactics with their coupon codes. They sent another round of coupons to me, I tried to use it within 2 days of receiving it, but the deal ended up switching on me again where it wasn't accurate.

6.) Before I knew the coupon was a sham, I tried to log in to the website. There were two buttons to click. One was to re-active my account. The other was to be taken to the menu to browse items to pick out. I just wanted to browse the food first to see if it was worth re-activating. Clicking the browse option, I saw it ALSO highlighted the "re-activate my account" setting. LUCKILY, I contacted a rep to confirm that my account was still cancelled so I wouldn't be charged for anything.

So, at least the customer service was able to do that for me, which is appreciated.

I love the idea of picking out portioned meals at home, was excited to try this company since I hear them sponsoring people all the time, but I just was not impressed at all and broken websites frustrate me to no end.

Bonus 7.) After months of having HelloFresh cancelled, they still kept sending me junk mail. I had to go to their chat to request them to stop. In order to do that, they "needed" my first name, last name & e-mail address. I told them they only need my physical address to cancel their junk mail coming to me. Rep was nice, but this company is lacking.

Tried to join the TimeBucks site to get "paid" drawing pictures. Kept getting error about proxy/VPN issues. Tried on my iPad, same issue and definitely no anti-virus proxies/VPN on there.

Site recommends you e-mail the staff, so I did.

Spoke with *******@timebucks.com / Anthony Lipari

Me: Hi there, trying to join the site, but it has an error about me using a proxy. I don't have a VPN and figured it was my anti-virus. So I went on my iPad and still got the error.

But while I'm here, I mainly wanted to join to draw people. For the sake of getting by on bills, how much does that pay?

Anthony: Sorry about this, can you please go to http://www.whatsmyip.org/ and paste me the ip address you see?

Regards,
TimeBucks Support

Me: ok, i'll figure it out, but the question I asked? It was ignored.

Anthony: Hi there,

I wasnt ignoring your question, in order to answer it, I need your IP address to check our logs as to why you were blocked.

---------

I wasn't expecting to get rich, but it's never a good sign when giving the answer is avoided.

I want to always give the benefit of the doubt, since I mentioned the weird glitch issue at first. But either he skimmed my message which isn't great, or he blatantly ignored me, which isn't great, either.

A proper customer service response would have been "Sorry about that! I wanted to address the IP issue first" and possible ALSO answer my question in that same sentence.

1.) I try to contact the Instagram staff often with the issues I find. DMs with images will double post constantly, both from sender and receiver, not an internet connection issue.

2.) Notifications are flooded when a single user goes through your account, so it'll spam you and you'll lose *******@mention conversations you're having. Sometimes, there's an update that will group different users who like a recent post, but for some reason, it will disappear and you'll be spammed by Like notifications again.

3.) Apparently, IG has audio calls now. Want to know how I found out? Some random people, who I don't follow, were able to add me to a group, then several of them started calling me for 30 minutes straight to troll me for fun. It was so odd. I had to manually go into my settings to turn off this feature that I had NO IDEA even existed.

4.) Algorithm is trash. I see so many content creators who are phenomenal and yet they struggle to get noticed. They end up leaving IG because they re-post their content to other sites with decent algorithms and will build a following QUICKLY and MORE than their IG accounts. IG needs a wake-up call. Maybe they should enable random people to audio-call them with critiques since they loved allowing calls from total strangers to their users.

There's several other issues here and there, but those are the bigger ones.

The feedback feature seems like it puts your comment right into a digital shredder. You never hear back from anyone.

Frustrating website.

I had to go through link by link to try to find the package deals, what they cover, what they cost. Never found a clean-cut answer after 30 minutes of looking.

When I finally just purchased one, I entered in my credit card info, clicked to purchase and the site just took me to the intro page again. No order confirmation.

I had to babysit my e-mail for any signs of life for an order confirmation.

It's just frustrating when websites seem to go out of their way to be run poorly.