Hubert J.

REDUCING RATING TO 1 star.
The issue involving Repairpal.com and Patriot Auto and Truck Repair began around July 2023, and still has not been resolved. The shop still refuses to honor the estimate, and Repairpal.com is not enforcing their contract with them. The response from Repairpal.com today by Chimene Navarro was as follows:
"...our shops are expected to honor our estimator, yes, but they don't need to do work with a customer if they choose not to for personal reasons."
WOW, I wonder if personal reasons include skin color, color of my shirt, or walking with a limp. Have they heard about a thing called "Discrimination"? I was shocked by her response. I've read their contract and there is no reference to not serving customers based on personal reasons. I would understand if a customer threatened violence or broke the law. However, I did none of that. BUYERS BEWARE!
She also accused me of being aggressive in my emails to her, which was strange because all I asked her to do was read the contract that Repair Pal has with its participating shops. This was after she made some idiotic response to my concerns. I suggested that she get a job as a greeter at Walmart if she couldn't handle complaints from customers. It's apparent that Repair pal doesn't have legally binding contracts with their shops, or deliberately choose to not enforce the contract.

During the spring of 2023, I believe it was around April, I tried to add my grandson to my account, which already had two lines for several years. I visited a store in Milford Delaware and they had difficulty adding another line to my account. There was a promotion at the time that said the additional line would cost $30 per month for the same plan that I had to purchase. Their excuse was that Boost was transitioning to a new system. After many visits to the store, I was told that they had to create a new account for the additional line, at $50 per month. Since my grandson needed a phone, I agreed. For several months I have been paying an additional $20 for his line.
Today, December 2,2023, I decided to stop at the BOOST store to see if I could add the additional line to my account. Hopefully, they had enough time to complete the transition. I was told that the only way to do that was to change the number for the additional line. NO WAY! That number was transferred when I opened the account, and it would create havoc to change it.
It appears that I'm being punished for their company being unable to add the line when I initially tried to add the additional line. Actually, I'm currently responsible for two separate accounts and paying $20 more monthly for a line that you promoted at $30.
With all the technology available today in cellular service, they should be able to add the line to my account without changing the number. Good business practice would also credit me for the approximately 7 months of the additional costs incurred.

Hubert Jones

I would like to commend this company for its stellar sales and support. I have a history of ordering from them, and I highly recommend them. I was looking for a stereo for my daughter's SUV, and purchased the stereo, and install kit. Jake was super in assisting me in my purchase of a ready harness. Although the wiring is pretty straightforward, as it is color-coded, the ready harness takes all the guesswork, labor, and stress out of the process. I was all smiles, after completing the install. She is ready for the road now!

I have had several bad experiences with the Camden, Delaware location. The most recent involved an order I placed on July 7,2021. I received a confirmation email and a follow-up ready for pick-up email. When I arrived at the store, I was told that the order had been canceled. I drove 16 miles to get to the store. Why didn't I get a notification that the order was canceled? Their website still shows that the order is ready for pick-up. However, the store clerk told me that it was out of stock. This is no way to run a business. You just lost another customer.

I have contacted numerous officials in Ford's corporate structure, to address the spark plug issue in my 2006 Mustang GT. Of the many letters I sent, I only received one response. It a knowledge receipt, but offered no solutions.
Ford sold vehicles with a 2 part spark plug that is prone to breakage when you try to remove it. Part of the spark plug remains in the engine head. This is a well documented design issue, and ford has been sued for it.
The Ford dealer quoted me $525 to change my spark plugs, and an additional $120 to remove any plug that breaks. I am looking at a potential charge of $1,485 to change 8 spark plugs. The cost of the Motorcraft sparks is less than $25 total at my local auto parts store. This issue is atrocious. Talk about corporate irresponsibility! Ford should be ashamed of themselves. Beware of this company.
Prior to purchasing my current Ford, I purchased a 2007 Mustang. I had to have the automatic transmission rebuilt 3 times. It was the the SR555 model, I believe. It's been so long that I have problems recalling the model number. Ford really should have done better with their quality control. Buyers like me have to spend lots of money because of it.