Heather P.

Pretty jewelry but pricey for the limited selection they offer. They don't offer unique items or rare jewels that I am interested in.

I don't appreciate getting through most of a survey and then being told I don't qualify, this happens so often I have stopped trying to complete surveys on their site.

Great prices on gems, sometimes subpar quality. Frequent sales and free shipping offers keep me coming back to shop their huge selection of jewelry.

They undercut indie retailers until they lock up the market and eliminate competition, then hike up prices. They sell completely inappropriate materials because it's all about making money, no loyalty to their sellers or employees.

I placed an order through the Hollar website on 4/4/17 and got a Woo Hoo confirmation email verifying the order was received, then another email from Gino on 4/7 stating, "Hi Heather, Our fraud prevention system flagged your order. In order to protect your account, this order has been canceled and the payment method voided. Please allow 3-5 business days for the transaction to be reversed into your account." When I call the Hollar Support Team to find out if there was an issue with my credit card, I am told it could have been a variety of reasons why the order was flagged and cancelled without even trying to verify anything with me, a customer residing in Detroit, MI. However, none of their excuses are possible except that they have the order coming from Detroit, which they apparently have flagged as a fraudulent city. The representative suggested I might try using another credit card, but there is no issue with the card I used. I've lived in Detroit for over 40 years and never had an order cancelled before because of the order's city of origin. Hollar can holler at somewhere else to make a sale, because they won't ever get a penny from me.