E T.

This company is so blatantly not customer friendly, to the extent that they don't even pretend to be. I made an online purchase via their A Pea in the Pod brand's website, and I noticed a few days later that many of the items in my order were subsequently on sale. Thus I went to the "contact us" section of their website in efforts to find a phone number, and only found an online contact submission form. So, I filled it out requesting a price adjustment, submitted it and waited to hear back. A week or so later I hadn't heard anything back, but I was able to find a customer service phone number in my order shipping confirmation email I'd since gotten, so I called to inquire. At that point, they told me they had no record of me contacting them via their website and that I should have called or sent them an email from my email account so as to have a record of said contact, as they only honor price adjustments requests made within 7 days of ordering... Yep, that's a company that really wants to do right by the customer and earn my repeat business, clearly.

Additionally, one of the items from my order was a bit big at the time of purchase, but I decided to hang on to it for when I was farther along in my pregnancy assuming it would fit later. After two months, I decided it still wasn't going to fit even late in my pregnancy so called about a return, even if just for store credit. The item was $100, so I obviously didn't want that money to just go to waste, but I would have been happy to use the funds for some nursing bras or other items I'll end up needing anyway. So, I again called into their customer support team, only to be told they only offer 30 days for returns, even for store credit. Adding insult to injury, the agent noted they had been offering extensions for returns given Covid, but would no longer be doing so. Again, the response of a company that really wants to foster repeat customers.

Needless to say, I will never shop with them again. They more than deserve the bankruptcy situation they are in. Spend your dollars elsewhere.

This company is so blatantly not customer friendly, to the extent that they don't even pretend to be. I made an online purchase and noticed a few days later that many of the items in my order were subsequently on sale. I went to the "contact us" section of their website in efforts to find a phone number, and only found an online contact submission form. So, I filled it out requesting a price adjustment, submitted it and waited to hear back. A week or so later I hadn't heard anything back, but I was able to find a customer service phone number in my order shipping confirmation email I'd since gotten, so I called to inquire. At that point, they told me they had no record of me contacting them via their website and that I should have called or sent them an email from my email account so as to have a record of said contact, as they only honor price adjustments requests made within 7 days of ordering... Yep, that's a company that really wants to do right by the customer and earn my repeat business, clearly.

Additionally, one of the items from my order was a bit big at the time of purchase, but I decided to hang on to it for when I was farther along in my pregnancy assuming it would fit later. After two months, I decided it still wasn't going to fit even late in my pregnancy so called about a return, even if just for store credit. The item was $100, so I obviously didn't want that money to just go to waste, but I would have been happy to use the funds for some nursing bras or other items I'll end up needing anyway. So, I again called into their customer support team, only to be told they only offer 30 days for returns, even for store credit. Adding insult to injury, the agent noted they had been offering extensions for returns given Covid, but would no longer be doing so. Again, the response of a company that really wants to foster repeat customers.

Needless to say, I will never shop with them again. They more than deserve the bankruptcy situation they are in.