In regards to the CZ ring that was just beautiful, I kept being asked by Tophatter to send clear pictures of the ring. The ring isn't that big and to get a good picture showing where the CZ was missing I'd have to get real close. It was obvious on my slightly blurred pictures where the CZ was missing because there was a dark black hole where the CZ was. The rest of the ring was shining nicely. Tophatter put me off every time I'd send another couple pictures, and they picked the worst one of the bunch and continually kept asking for clearer pictures. They'd put me off a week or more each time and by the time I sent in the last couple pictures, they said the 60 day guarantee had expired and they closed their case. They did give me a refund of the $15 I paid, but it is now stuck in their account wallet and I have to use the entire $15 on a new purchase. I never spend that much on their items any more because of this issue, so if I don't find something I really like, I'm out $15! I'm going to try once more to deal directly with the seller and see what they have to say now. I'm sure I'll get nowhere with them as I did not get anywhere the first time I contacted them! Damn I'm pissed. Will keep you updated after I recontact the seller in China of all places! Ugh. The only thing I would ever purchase from them are their gold and silver chains which are very nice, but look so much bigger in the pictures than they are, or maybe earrings. Bracelets are only as large as 7.5" and that's a little short for my larger wrists. The watches are too small to fit around my wrists also. Everything is measured in cm and mm. You'd think that if they are selling in the USA, they'd use our measurements and not metric!
I had purchased a cz ring that is just beautiful, but after two weeks one of the CZ's fell out. I have been trying to work with the seller who asked for pictures which I sent showing the ring with the missing CZ and had heard nothing back from the seller. I took up the issue with Tophatter and it has been weeks since I heard from them. They just keep sending me form letters saying they will work on it asap. I do not believe that they are going to do anything because when I had problems with other items, I heard back right away. This has been going on more than a month now! I'm fed up with the lack on help on the part of Tophatter staff and will not be purchasing anything else maybe forever or until this matter with the CZ ring is taken care of. Like I said in the first review (below) I hadn't had any problems, but now I do, and I'd very much BEWARE with anything on the site. When something goes wrong, you may not ever get a solution. I'm still hoping to get one, but have my doubts!
I have purchased many items from Tophatter that I am pleased with, but there are a lot of purchases that do not fit my wrist like a bangle watch and a double wrap watch w/charm. Try to get a refund. I have left emails, with pictures as they requested. What part of does not fit around my wrist mean? Duh. You have to look very closely at the items for the quality. A lot of the items are either pictured real big and are very small when you get them or just the opposite and outright ugly. I have been pleased with the rings I ordered. One is actually more beautiful in person than was pictured. No green on fingers yet, but it hasn't been that warm outside. Some of the bracelets are so hard to get on, it irritates me and I end up not wearing it at that time. If a size is listed, it is exact or a little smaller. After I receive the remaining items and hopefully get a refund for two of the items I can't wear because they don't fit, I most likely won't order from Tophatter any more. It's a crap shoot as to what your items actually will look like when you get them. Working with China on a lot of their items and they don't want to refund your money. You have to bicker with them over and over! BEWARE!